For better for worse ?

[ParaB]

Originally Posted by mxmadman

This is not the way a professional should conduct business.

And that's the single most important point about the whole communication disaster. These guys are supposed to be professionals. I don't expect them to play internet warrior with a bunch of guys on a forum. Post regular, substantial updates (doesn't even have to be every week if there's nothing to report), treat your customers with respect, ignore the more obvious bashing/whining and be done with it.

I've been running a small company for the last 10 years and if I acted this way whenever I felt some customer treated me so totally unfair I could've closed my business years ago.