For better for worse ?

[ParaB]

Originally Posted by mxmadman

This is not the way a professional should conduct business.

And that's the single most important point about the whole communication disaster. These guys are supposed to be professionals. I don't expect them to play internet warrior with a bunch of guys on a forum. Post regular, substantial updates (doesn't even have to be every week if there's nothing to report), treat your customers with respect, ignore the more obvious bashing/whining and be done with it.

I've been running a small company for the last 10 years and if I acted this way whenever I felt some customer treated me so totally unfair I could've closed my business years ago.

[Insuber]

Originally Posted by ParaB

And that's the single most important point about the whole communication disaster. These guys are supposed to be professionals. I don't expect them to play internet warrior with a bunch of guys on a forum. Post regular, substantial updates (doesn't even have to be every week if there's nothing to report), treat your customers with respect, ignore the more obvious bashing/whining and be done with it.

I've been running a small company for the last 10 years and if I acted this way whenever I felt some customer treated me so totally unfair I could've closed my business years ago.

Totally right, mate. Whoever is in business understands your words.

[Insuber]

Originally Posted by David Hayward

They tried that. It failed miserably.

How can an "ignore" attitude fail? Ignore means that you don't care, not the other way round.

Originally Posted by David Hayward

They tried that. It failed miserably.

Insuber is also right on...Trolls are not 1C's problem...Trolls are our problem to deal with. And that is why we have Moderators. A Forum is an information and discussion tool. If you cut info, what would we talk about ? Well, look at the recent posts, and the answer is there....
By not keeping up with true and constant updates about COD's progress makes it look like if 1C was in trouble...or angry at his custommers for not being patient and understanding enough....and that generates more bad than good within the community...This is how it works in all business....

[David Hayward]

Originally Posted by Insuber

How can an "ignore" attitude fail? Ignore means that you don't care, not the other way round.

They ignored the constant trolling and the forum was a disaster area.

[David Hayward]

Originally Posted by ParaB

I've been running a small company for the last 10 years and if I acted this way whenever I felt some customer treated me so totally unfair I could've closed my business years ago.

Can you provide me a link to your forum where you post constant updates about what you are doing? I'd like to see how that works for you.

[mxmadman]

Originally Posted by David Hayward

Can you provide me a link to your forum where you post constant updates about what you are doing? I'd like to see how that works for you.

Perhaps you misunderstood. 1C is a video game company, whereas our forum friend probably does not.

If you own a Circle K franchise location, your communications will not require a forum. However, if a customer walks in right after a really nasty customer leaves, he cannot say, "look, I'm not going to talk to you because some of my customers are jerks".

So, I like the fact that you're trying to get him to prove his case, but your investigation is a little misguided.

[ACE-OF-ACES]

Only thing I know for sure is that no mater what 1C does..

There will be someone that is not happy with it..

Thus there will allways be whining..

Just human nature!

With that said the 'health' of a product can be judged based on the 'percentage of users' whining..

Which is not to be confused with the 'percentage' of whining!

In that as we have seen in this forum, the 'majority' of 'whining' is/was produced by a very select few (6 or so).

That is to say 'most' of the users here understand what it takes to make a game, and they realise that most games these days take months if not years to flush out bugs.

With that said..

I think CoD is right inline with most modern games

But a new commer to this forum would not leave with that impression based on the 'percentage' of whining posts in this forum..

Unless said new commer took the time to notice that the 'majority' of whins are repeated over and over by a selet few.

[6S.Tamat]

Originally Posted by David Hayward

Can you provide me a link to your forum where you post constant updates about what you are doing? I'd like to see how that works for you.

Sorry Parab if I'm answering for you.

http://developer.x-plane.com/

you can also go back and see what they were writing about the developing of the simulator BEFORE the coming out on the market.

Originally Posted by David Hayward

They ignored the constant trolling and the forum was a disaster area.

A disaster for whom ?

And how would you qualify the state of the forum now, keeping in mind what is the purpuse of a forum...