For better for worse ?

[ACE-OF-ACES]

Originally Posted by mxmadman

If you own a Circle K franchise location, your communications will not require a forum. However, if a customer walks in right after a really nasty customer leaves, he cannot say, "look, I'm not going to talk to you because some of my customers are jerks".

That analogy is not a good one imho

The Clerk behind the counter of the Circle K is obligated to answer the customers questions.. i.e.

Customer: "How much is this bottle of milk?"
Clerk: "It is $2.45"

Customer: "When is the shipment of the new Playboy coming in"
Clerk: "Monday afternoon"

But the Clerk behind the counter of the Circle K is NOT obligated to answer the following customers questions.. i.e.

Customer: "What are you plans for this weekend"
Clerk: "No comment"

Customer: "Are you going to replace Pepsi with Coke?"
Clerk: "No comment"

[David Hayward]

Originally Posted by ACE-OF-ACES

That analogy is not a good one imho

The Clerk behind the counter of the Circle K is obligated to answer the customers questions.. i.e.

Customer: "How much is this bottle of milk?"
Clerk: "It is $2.45"

Customer: "When is the shipment of the new Playboy coming in"
Clerk: "Monday afternoon"

But the Clerk behind the counter of the Circle K is NOT obligated to answer the following customers questions.. i.e.

Customer: "What are you plans for this weekend"
Clerk: "No comment"

Customer: "Are you going to replace Pepsi with Coke?"
Clerk: "No comment"

You are being too kind. Here is the CoD forum:

Customer: "Are you going to plan an addition?"

Customer: "When will it be ready?"

Customer: "I want the walls to be painted green. If they're not green I'm never going to visit your store."

Customer2: "I want the walls to be red. If they're not green I'm never going to visit your store."

Customer: "Do you have any pictures of the new addition model?"

Customer: "That sucks. I don't want the addition to have a basement. You are wasting resources."

Customer: "Why have you stopped talking to me?"

[mxmadman]

Originally Posted by ACE-OF-ACES

That analogy is not a good one imho

The Clerk behind the counter of the Circle K is obligated to answer the customers questions.. i.e.

Customer: "How much is this bottle of milk?"
Clerk: "It is $2.45"

Customer: "When is the shipment of the new Playboy coming in"
Clerk: "Monday afternoon"

But the Clerk behind the counter of the Circle K is NOT obligated to answer the following customers questions.. i.e.

Customer: "What are you plans for this weekend"
Clerk: "No comment"

Customer: "Are you going to replace Pepsi with Coke?"
Clerk: "No comment"

That's all fine, except that is not a true representation of what 1C is doing. They're not answering any questions at all, and blaming it on their customers past responses. So let's say your example above is customer A, and he leaves.

Then customer B walks in and asks the exact same questions, but now the clerk responds to them all by saying, "I'm tired of all of you asking the same questions and being so rude." And then continues to give them a blank stare for the duration of the visit.

But, again, 1C does not own any Circle K's, so you should be less literal in your analyzation.

[David Hayward]

Originally Posted by mxmadman

They're not answering any questions at all

That is simply a lie.