For better for worse ?

[ParaB]

Originally Posted by David Hayward

Can you provide me a link to your forum where you post constant updates about what you are doing? I'd like to see how that works for you.

I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though ), but I expect a somewhat professional communication via the only means available to me, that is: the forum.

I feel almost silly that I obviously have to point out that honest and regular communication with the customers is the very foundation of a successful business.

You know, I totally hate telling my customers bad news. Often the problem is not even my personal fault. And yet I'm the one receiving the flak. And guess what? They are my customers, they pay my bills, it's their damn right to get cranky when stuff goes wrong and it's my responsibility to deal with them.

[Insuber]

Originally Posted by ParaB

I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though ), but I expect a somewhat professional communication via the only means available to me, that is: the forum.

I feel almost silly that I obviously have to point out that honest and regular communication with the customers is the very foundation of a successful business.

You know, I totally hate telling my customers bad news. Often the problem is not even my personal fault. And yet I'm the one receiving the flak. And guess what? They are my customers, they pay my bills, it's their damn right to get cranky when stuff goes wrong and it's my responsibility to deal with them.

I agree 100% with you. It looks that someone doesn't understand the ABC of business, or has a very low level of expectations from their suppliers.

[Wolf_Rider]

Originally Posted by Insuber

I agree 100% with you. It looks that someone doesn't understand the ABC of business, or has a very low level of expectations from their suppliers.

Perhaps "someone" just doesn't understand "creative people"

If people really want to get angry at "the business", they really need to take it up with UBI.

[Insuber]

Originally Posted by Wolf_Rider

Perhaps "someone" just doesn't understand "creative people"

If people really want to get angry at "the business", they really need to take it up with UBI.

Nope Sir. You have all wrong, sorry. UBI is the publisher, responsible basically for the distribution of the product done by MG/1C. We are now facing software issues, that is developer's stuff.

[mxmadman]

Originally Posted by Wolf_Rider

Perhaps "someone" just doesn't understand "creative people"

If people really want to get angry at "the business", they really need to take it up with UBI.

UBI is not producing the update, nor responsible for giving us updates. It does not matter if they're creative or not, and I can guarantee they're not all artists. Game companies have art departments, but its far from being the only department.

Regardless of these facts, they are a business. They are businessmen because of this. They are accountable. Citing bad people skills as an excuse just won't cut it.

[6S.Tamat]

Originally Posted by mxmadman

.. Game companies have art departments, but its far from being the only department...

And the art department despite their "totally artistic work" follow strict timing and complaints...

[Wolf_Rider]

Originally Posted by mxmadman

UBI is not producing the update, nor responsible for giving us updates. It does not matter if they're creative or not, and I can guarantee they're not all artists. Game companies have art departments, but its far from being the only department.

Regardless of these facts, they are a business. They are businessmen because of this. They are accountable. Citing bad people skills as an excuse just won't cut it.

You've got it wrong, on all points, sorry to say... except for bad people skills from some forum members, and that's what they're reacting to

Originally Posted by Insuber

Tell that BS face to face to your customers, and you will see how long you can survive in business.

wellll... that is what is being demanded from the developers by a vocal few here, each and every Friday. WHile things are being worked on, sorted out and run through the mill , that is all that is likely to be forthcoming... "Yes, we're working on the patch"

What do people want? A line by line hand holding excercise, each time a key is tapped??

[mxmadman]

Originally Posted by Wolf_Rider

You've got it wrong, on all points, sorry to say... except for bad people skills from some forum members, and that's what they're reacting to

Oh ok, since you said so...

Pro tip: evidence and specificity are key when proving a point.

[Wolf_Rider]

Originally Posted by mxmadman

Oh ok, since you said so...

Pro tip: evidence and specificity are key when proving a point.

well, you "said so"

tip: hypocrisy is not becoming

[Wolf_Rider]

Originally Posted by ParaB

I do not need a forum since I (and my employees) communicate with my customers directly via phone, fax, emails, letters or personal meetings.

Forums are a great feature for a company to provide communication with a very large number of customers. I don't expect Luthier to give me a phone call explaining in detail CloD development to me (it would be nice, though ), but I expect a somewhat professional communication via the only means available to me, that is: the forum.

Friday update: "Yes, we're working on the patch"

Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"


Friday update" "we've discovered a bug, but, we're working on the patch

Friday update: "Yes, we're working on the patch"


Friday update: "Yes, we're working on the patch"