Is the comunity manager coming in ?

[KG26_Alpha]

Originally Posted by albx

are you sure? I don't think so... what respect we didn't give to the devs? are they respecting us? no... so? more pissing on us... great

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.





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[albx]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum. Y

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.





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because the game i bought is from 1C and not from sukhoi.ru, I expected more support on this forum and I don't want use google translator to read it, because it translate like sht.

[KG26_Alpha]

Originally Posted by albx

because the game i bought is from 1C and not from sukhoi.ru, I expected more support on this forum and I don't want use google translator to read it, because it translate like XXX.

You do get support at this forum when Luthier posts development updates and new patch info, what more can be done, the sukhoi forum users provide direct feedback and development help in their native language, as the dev's dont all speak English it makes sense for them to be doing this, and developing a relationship via the new forum position with BlackSix.






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[Insuber]

Alpha - First of all, thank you for your free moderators work. Then, let me say that the best way to improve a troubled relationship is to open more the communication, increase transparency, set a standard of values, behavior and development and keep to it. I've never seen any improvement by merely cutting the dialogue, especially with your faithful customers.

Also, this forum has been always helpful and constructive when asked so by the devs, with info, data, documents, feedbacks and lists of bugs, not to mention the great how-tos done by simple users. On the other side of the fence, we have read many vain promises by the devs, such as a community manager, or test data of the gfx engine, and what is worse is that these unfulfilled promises were often spontaneous and unsolicited.

As a last comment, I'm aware that a widespread marketing theory blames the customers for a defective product, but its adepts normally last very little on the market.

cheers.

[swiss]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

So you're basically saying, in Russian, those insults sound more polite?

[Orpheus]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.

.

Frankly, this is the attitude that keeps me from posting here anymore. They wouldn't get such a negative reaction on this forum if they took the time to interact properly, as they do on sukhoi.ru.

Language has nothing to do with it - if you sell a product internationally, you are expected to provide support internationally. Restricting your updates to a Russian forum upsets the international community using this forum, many of whom do not use English as their first language either. If they actually interacted properly here (as Luthier has shown he is capable of doing) and did it regularly, not just when they feel like it, they would generate far more good will and would get just as much 'help' as they are getting on the russian forum.

Silence breeds the assumption of contempt; this is where the insults start. Ali makes a valid point: they sold a game in a very poor state, as we all know, and have since been very sparing with the information they provide. We do trust that work is being done, and we see it in the patches, but it's the month or more of silence in between that gets people's backs up.

Communication is important. 4x devs Kerberos just released a game in as bad a state as CloD was at release, but they have communicated constantly on their forums, apologised, offered various DLC incentives alongside a full and open refund system and even given a free copy of their previous game to buyers willing to wait for the new product to be fixed. As a result, they have retained a lot more goodwill (and sales, for that matter).

Would it really be so difficult for the Russian community manager to post to two websites instead of one? The fact that people are clamouring for even a google-translated version (and scouring sukhoi.ru themselves) should tell you something: they don't care if it's poor translated Engrish, they just want to know what's going on.

You can bluster all you like, but it doesn't change the fact that this is a poor way to conduct business, and as long as they continue in this fashion they will generate insults and invective. A little talk goes a long way sometimes, and Luthier's updates are a great start - but I'd wager the reason the fellows at Sukhoi.ru are so helpful is that they actually feel involved, while over here we just wait to be thrown a bone.

The bare minimum isn't enough anymore, and by acting like this, they ignore and isolate over half their (incredibly dedicated) fanbase, when that fanbase could be helping them instead. What a waste, all for the want of a weekly update and some community involvement.

[Insuber]

Originally Posted by Orpheus

Frankly, this is the attitude that keeps me from posting here anymore. They wouldn't get such a negative reaction on this forum if they took the time to interact properly, as they do on sukhoi.ru.

Language has nothing to do with it - if you sell a product internationally, you are expected to provide support internationally. Restricting your updates to a Russian forum upsets the international community using this forum, many of whom do not use English as their first language either. If they actually interacted properly here (as Luthier has shown he is capable of doing) and did it regularly, not just when they feel like it, they would generate far more good will and would get just as much 'help' as they are getting on the russian forum.

Silence breeds the assumption of contempt; this is where the insults start. Ali makes a valid point: they sold a game in a very poor state, as we all know, and have since been very sparing with the information they provide. We do trust that work is being done, and we see it in the patches, but it's the month or more of silence in between that gets people's backs up.

Communication is important. 4x devs Kerberos just released a game in as bad a state as CloD was at release, but they have communicated constantly on their forums, apologised, offered various DLC incentives alongside a full and open refund system and even given a free copy of their previous game to buyers willing to wait for the new product to be fixed. As a result, they have retained a lot more goodwill (and sales, for that matter).

Would it really be so difficult for the Russian community manager to post to two websites instead of one? The fact that people are clamouring for even a google-translated version (and scouring sukhoi.ru themselves) should tell you something: they don't care if it's poor translated Engrish, they just want to know what's going on.

You can bluster all you like, but it doesn't change the fact that this is a poor way to conduct business, and as long as they continue in this fashion they will generate insults and invective. A little talk goes a long way sometimes, and Luthier's updates are a great start - but I'd wager the reason the fellows at Sukhoi.ru are so helpful is that they actually feel involved, while over here we just wait to be thrown a bone.

The bare minimum isn't enough anymore, and by acting like this, they ignore and isolate over half their (incredibly dedicated) fanbase, when that fanbase could be helping them instead. What a waste, all for the want of a weekly update and some community involvement.

Well said mate!

[KG26_Alpha]

Originally Posted by Orpheus

Frankly, this is the attitude that keeps me from posting here anymore. They wouldn't get such a negative reaction on this forum if they took the time to interact properly, as they do on sukhoi.ru.

Language has nothing to do with it - if you sell a product internationally, you are expected to provide support internationally. Restricting your updates to a Russian forum upsets the international community using this forum, many of whom do not use English as their first language either. If they actually interacted properly here (as Luthier has shown he is capable of doing) and did it regularly, not just when they feel like it, they would generate far more good will and would get just as much 'help' as they are getting on the russian forum.

Silence breeds the assumption of contempt; this is where the insults start. Ali makes a valid point: they sold a game in a very poor state, as we all know, and have since been very sparing with the information they provide. We do trust that work is being done, and we see it in the patches, but it's the month or more of silence in between that gets people's backs up.

Communication is important. 4x devs Kerberos just released a game in as bad a state as CloD was at release, but they have communicated constantly on their forums, apologised, offered various DLC incentives alongside a full and open refund system and even given a free copy of their previous game to buyers willing to wait for the new product to be fixed. As a result, they have retained a lot more goodwill (and sales, for that matter).

Would it really be so difficult for the Russian community manager to post to two websites instead of one? The fact that people are clamouring for even a google-translated version (and scouring sukhoi.ru themselves) should tell you something: they don't care if it's poor translated Engrish, they just want to know what's going on.

You can bluster all you like, but it doesn't change the fact that this is a poor way to conduct business, and as long as they continue in this fashion they will generate insults and invective. A little talk goes a long way sometimes, and Luthier's updates are a great start - but I'd wager the reason the fellows at Sukhoi.ru are so helpful is that they actually feel involved, while over here we just wait to be thrown a bone.

The bare minimum isn't enough anymore, and by acting like this, they ignore and isolate over half their (incredibly dedicated) fanbase, when that fanbase could be helping them instead. What a waste, all for the want of a weekly update and some community involvement.

This shows you have not read or understood anything I posted.

We know the state of the game in the beginning ....... that's history but as things move forwards people like to still go back and use this old whine.

The Russian community manager has already explained why he wont be posting here.

Oleg gave up posting updates ............ in this words,

"dammed if I do and dammed if I don't"

In the end he didn't.

The constant bashing does have an affect, if they get a better response elsewhere and can use that to move forwards then where's the problem.

I really don't see the fuss being made here its just a Community manager being used to communicate in Russian on a Russian forum,
you are not loosing out on anything thing here nothings being taken away.
.

[Ctrl E]

Originally Posted by KG26_Alpha

This shows you have not read or understood anything I posted.

We know the state of the game in the beginning ....... that's history but as things move forwards people like to still go back and use this old whine.

The Russian community manager has already explained why he wont be posting here.

Oleg gave up posting updates ............ in this words,

"dammed if I do and dammed if I don't"

In the end he didn't.

The constant bashing does have an affect, if they get a better response elsewhere and can use that to move forwards then where's the problem.

I really don't see the fuss being made here its just a Community manager being used to communicate in Russian on a Russian forum,
you are not loosing out on anything thing here nothings being taken away.
.

Hang on mate - you can't just say the state of the game ot release "is history". we're still dealing with that botched release and the mistruths told in the lead up to its release.

Customers were and remain justifiably angry about how the release was handled.

But amazingly - and despite being dudded - they remain loyal to this product. Yet every time they seek more information or help the simply have salt rubbed in their wounds with situations like this.

1c needs to start communicating properly in this - the official forum. Re-gaining respect is a long road back.

[KG26_Alpha]

Originally Posted by Ctrl E

Hang on mate - you can't just say the state of the game ot release "is history". we're still dealing with that botched release and the mistruths told in the lead up to its release.

Customers were and remain justifiably angry about how the release was handled.

But amazingly - and despite being dudded - they remain loyal to this product. Yet every time they seek more information or help the simply have salt rubbed in their wounds with situations like this.

1c needs to start communicating properly in this - the official forum. Re-gaining respect is a long road back.

I agree but were a long way down the line from the release version, and still its used to complain about the current a state of the game.

Originally Posted by Insuber

Alpha, when you blame us for "insulting" the devs, who in retaliation are not willing to communicate with us, while the Russian users are so polite and gentle and helpful to deserve a community manager, are you speaking on the basis of solid info or you are just reading this interesting story into your personal crystal ball ?

Where did I blame any one for anything ?