Chivas, unfortunately that's an awful lot of the usual ifs and buts. One thing in particular:
>>The biggest problem is some in the community not understanding the difference between what the developer is trying to achieve and a promise in past updates<<
A daft side-swipe, if the truth be told. It could be put another way - the community understands only too well, having made huge allowances both prior to release, during, and since...but grows continually tired of fudged expectations, and partial delivery of results - at best.
It's quite simple - dont promise what you can't deliver. However good your intentions may be. Equally, dont bounce it back onto the users when you fail to deliver, or only partially deliver...and certainly dont go on about better user relations if an initial link is then slowly eroded to the point of nothingness. Best of all, be succinct and truthful with the problems you are encountering, and dont patronise your user base, many of whom are equally as bright and skilled as your own developers, and sometimes developers themselves.
I would have said these points were obvious and basic.
Ben/Falstaff
Last edited by Falstaff; 01-16-2012 at 10:15 PM.
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