Technical problems and solutions!!! (all problems and errors are stored here)

[Jelry]

The demo was great and I purchased the game as a result. I went through the Atari website, paid, and received all the confirmation emails with the game serial number.

After the download, I went to activate the product. I copied the serial number out of the web page confirmation and via my e-mail confirmation. Neither code (both the same actually) would allow me to activate the game.

Not sure if this is an Atari, Digital River, or King's Bounty problem. I legitimately purchased the game, but cannot activate it with the given serial number. Is there a community fix or am I missing something?

Thanks for any response.

[OmegaDestroyer]

I am having the same problem and I'm quite ticked off about it. I sent off an email to Digital River but who knows when I'll hear back from them. I never even received an activation code. All I got was a serial number that doesn't work.

Nice to see I'm not the only person who's had this problem. Now let's see how long it takes to fix it.

[Direwolf]

Hey guys,

i initially had the same problem BUT...the serial number that you received will activate the game.

You need to enter the serial number into the Middle section of the page where it says online activation.

If you try the offline activation it will give you an error message saying the serial number is not valid.

Hope this works for you.

cheers,
DW

[OmegaDestroyer]

Thanks, but I've tried that. Doesn't work. All I get is a message that says:

Status: Activation Failed -server error- wrong/invalid serial.

My serial is a 16 digit code that doesn't do anything. This is really disappointing.

[Quellist]

Originally Posted by OmegaDestroyer

Thanks, but I've tried that. Doesn't work. All I get is a message that says:

Status: Activation Failed -server error- wrong/invalid serial.

My serial is a 16 digit code that doesn't do anything. This is really disappointing.

Just to be certain, the code is 19 characters, 16 alphanumeric and 3 "-",
you need to enter all of them.
And if you are copy-pasting, make sure you don't copy any extra spaces.

[OmegaDestroyer]

I've tried all that. It just doesn't work. Thankfully Atari got back to me and the offline activation code is being emailed to me. Hopefully that fixes things.

[Zaza]

hey guys, i want to buy the download version from atari too because gamersgate gives me the european price of 39,99 EUROs.

can anybody tell me what kind of restrictions downloaded atari games have? like how often can you activate the game, can you install it on different computers and stuff like that.
didnt find infos about this on the atari site.

infos would be nice, thanks!

[Jelry]

I am using the 19 digit code (16 #, 3 -) in the middle part of the activation screen, but the game will not activate. I am getting the same error that OmegaDestroyer listed.

Omega,

Could you provide a link/short instruction that started the resolution with Atari? I clicked and followed the Customer Service button on the Digital River activation screen, but have not heard from anyone yet. Maybe your way was different.

Zaza,

Sorry, I don't have any of that information.

[Nike-it]

The only thing that I can advice is to contact Atari. 1C can't help with activation problems of Atari version.