customer satisfaction poll

[bongodriver]

Originally Posted by Tree_UK

The bottom line is this, it is more than clear that the mass majority of members who actively use this forum are currently dissatisfied with the communication we are getting.
How Luthier wishes to deal with this is up to him, however if he is a smart business man then I would imagine that he will address it, in an odd way he already has tried to placate us by telling us there will be a community manager, this of course turned out to be just rhetoric which to some extent is on par with most of Luthier's recent statements. Actions speak louder than words and hopefully Luthier will see that his current customer support is very much lacking and he needs to go back to the basic principle of business in that the 'customer is always right'.

OK but which of his customers are 'right' when they seem to have opposing views?

Originally Posted by bongodriver

OK but which of his customers are 'right' when they seem to have opposing views?

Well if you look at the poll the mass majority are right in saying they are dissatisfied.

[bongodriver]

Originally Posted by Tree_UK

Well if you look at the poll the mass majority are right in saying they are dissatisfied.

the poll says nothing of dissatisfaction, it just says we want updates.

Originally Posted by bongodriver

the poll says nothing of dissatisfaction, it just says we want updates.

I think your argument is becoming very trivial now Bongo, you have resulted to a play on words. So what does the poll tell you exactly?

Does it tell you that 155 members are currently very happy?
Or does it suggest that 155 members are dissastisfied with the current communication?

[bongodriver]

it doesn't tell me anything, it just confirms my original statement that it's obvious everybody will want updates.


all good and well saying my argument is trivial......to you, that just happens to be my feelings on this topic.

[JG52Krupi]

Originally Posted by bongodriver

it doesn't tell me anything, it just confirms my original statement that it's obvious everybody will want updates.


all good and well saying my argument is trivial......to you, that just happens to be my feelings on this topic.

Everyone wants updates... Surely that means they are dissatisfied with the lack of communication atm.

[bongodriver]

Originally Posted by JG52Krupi

Everyone wants updates... Surely that means they are dissatisfied with the lack of communication atm.

simply no....to ambiguous, everybody wants updates....who wouldn't....really despite some on the poll saying not, why didn't the poll say speciffically I'm dissatisfied with the communication?

does wanting something make you dissatisfied in life?

[Robert]

Originally Posted by JG52Krupi

Everyone wants updates... Surely that means they are dissatisfied with the lack of communication atm.

And yet there have been numerous posts stating categorically just the opposite. They want more information but that doesn't mean they're unsatisfied. The poll (no matter how well meaning) is flawed as it doesn't clearly explain the intention of the voters.

Originally Posted by bongodriver

it doesn't tell me anything, it just confirms my original statement that it's obvious everybody will want updates.


all good and well saying my argument is trivial......to you, that just happens to be my feelings on this topic.

Im fine with that Bongo, you are very much entitled to your opinion, and i would be most dissappointed if you felt that your opinion didn't matter because im sure it does.

See you in the pub.