Gypped on Activations and Ignored By Support

[ckdamascus]

Originally Posted by Dvad78

I have *politely* emailed support SEVERAL times over the past few days about getting docked an activation for no apparent reason and have been ignored on EVERY ONE.

Is there anyone at 1C who is actually willing to help a customer? I will continue to email support daily until someone finally responds. This is BS.

I was able to get in touch with one guy and was able to shoot quite a few emails back and forth. He mentioned something like "hardware codes can expire 24 hours after it is generated". That is how you can get duplicate codes, which will cause another activation.

He did not really explain how the hardware code was truly generated though. I only wanted to know enough so I can avoid this problem.

I put up some responses and gave him more detail on other incidents where the code seemed to change, even after 24 hours.

Radio silence.

Maybe there is some weird new policy where they are told not to bother with it at all... so they can sell more?

I really wouldn't mind paying more money to avoid having to worry about this. All I can say is, make sure you got a good system backup, because if you ever have to re-install your system, curtains for another activation.