UBI passes Epi filter debacle cost onto customers?

[Moggy]

Shrike, you're the customer...if you phone up BT remind them that it is this phonecall which will determine whether you'll stay a customer with them after your contract expires or not. Do some legwork and tell them about other offers from other companies such as Sky and Virgin Media interest you. Companies hate to be reminded of how good their competitors are. Also remind them how long you've been a BT customer...not just their internet service but phone service too.