BS - (resolved)

[CaptainDoggles]

Originally Posted by desastersoft

Gentlemen!

At first the customer is responcable for his software to save it or put it on a place where he can find it. We made redownloads a hundred times, because of some customers forget where they put there downloads in! So, this is NOT our Job! This costs Time and money. Download Traffic is not for free here. We pay for it.

At second: Without any information than an E-Mail, we cannot veryfy a customer. The minimum to recover is the Bill. There are the informations in.

Every customer, who sended us full informations had ever get a redownload. But an E-Mail with:

"How do I redownload Fighter Aces! Helmut Wick vs. J. C. Dundas ? I had to format my computer thanks.

RIPOFF!!!!!!!!!!!!!!!!
"

is not enough! Sorry, that´s Kindergarten Language.

Cheers
Thomas

Your customer service is bad, and you should feel bad.

[Havoc04]

Errrr revised LOL

[drifter11]

I see you got the ripoff e-mail that I sent and you didn't reply to the ones sent with saying I had a receipt. for the campaign.........

[zapatista]

Originally Posted by drifter11

I see you got the ripoff e-mail that I sent and you didn't reply to the ones sent with saying I had a receipt. for the campaign.........

it sounds like you now have their attention and they are now willing to help you if you email them the right information (payment details etc), i would suggest you do that and be civilized in that process so they are not given an excuse for not helping you resolve it

if they still dont resolve it then, let us know.

[drifter11]

Sent proof of purchase to them, lets see what happens next!