Warning-STEAM message "We've come up empty"

[michelip]

About 4 weeks ago, after buying and successfully using COD I was suddenly denied acces by STEAM with the message "We've come up empty" A check of my account and the STEAM library shows "Games installed: 0 " I contacted STEAM's support staff. After a couple of days they told me that they can do nothing until I send them photos of the box (inside & out), and photos of the actual game disk, and the booklet with serial number. I complied. They said I hadn't done it properly, so I carefully followed their instructions and did it again - twice just to be sure. I never heard from them again. I reminded them of my plight but did not get the courtesy of a reply, so I uninstalled and tried to re-install COD, but now got a message "Invalid CD - game number already registered". Of course it is already registered - In my name! Notice how STEAM has taken the failure of THEIR system and turned it into MY problem. They've just opted out. This is what happens when developers sub-contract games support. They really just don't care! I guess I've done my hard-earned $89.95.