Is the main issue with 1C the lack of communication? Feedback = Consideration for us?

[Walrus1]

I think the problem here has been a combination of things.

The biggest issue is technical. When the game came out it had serious technical problems that prevented it from being what both developers and consumers hoped it would be. (And expectations were really, really high).
Fixing these problems has been a long, difficult process apparently full of unexpected delays.

The second issue is communications. Part of this originates in problem one, the technical glitches. Timetable for fixing things keeps getting longer, so best estimates for fixes are wrong and some users get bitter or mean about it. This makes the developers reluctant to say anything because of the toxic forum environment. And yes, uncontrolled trollers/whiners had free reign on this forum for far far too long and really poisoned the air.