72 hours and no reply from Steam support (AOL Blamed) ?

[ATAG_MajorBorris]

Theres a fan in your Munshkin?

[flyingblind]

I had a similar problem a while ago. I set up a second hard drive with its own O/S and when I installed steam on it it said the installation was on a new computer and sent a verification code which wasn't recognized. I chased it up using a support ticket and after a number of codes which did not work something clicked and everything was fine. Never had a problem since despite formatting the drive and reinstalling everything a couple of times the verification codes have always worked. I actually have Steam installed on three separate drives each with an O/S with just one Steam account without problem.

[KG26_Alpha]

This is the problem.

It was the fact that the verification code system / installation need looking at.


Eventually something kicked in at Steam and the correct code was sent.

Just shows you dont own your stuff on Steam as your at their mercy to access it.

More like you are licensed to use the software when and if Steam feels like it.

Steams answer to the problem.

Hello,

A staff member has replied to your question:

Hello Alpha,

Unfortunately, AOL often rate limits our messages, as such you will need to wait
until AOL resets the limits until you will receive the verification requests
that we are sending.

The reason why we suggested creating an alternate address as it would resolve
this issue and any future issues you may experience with verification or
password reset requests using the AOL address.

If you would like to provide an alternate address, please reply to this ticket
with the address you would like to use and we will manually update it for you.

[JG52Uther]

AOL? I didn't realise people still used that! Quite often I have seen sites ask for an alternative address if you have an AOL email addy. I would definitely set up a googlemail account or similar, for just this eventuality.

[KG26_Alpha]

I have had my AIM for over 15 years.

Steams making excuses.

Large organisations used to reject Hotmail accounts years ago............

[KG26_Alpha]

Originally Posted by MajorBoris

Theres a fan in your Munshkin?

No

I was using a ssd drive cooling rack

[ATAG_MajorBorris]

I didnt know ssd got hot enough to need fans.

Grrr... AOL double billed me for a year and never fixed it.

[KG26_Alpha]

I never used AOL as an isp I just have the free e-mail box.

I have worked on PC's with the AOL software installed back in the dial up days it was messy.

[Thee_oddball]

[QUOTE]As a Steam account holder, you can now take advantage of Steam Guard, a new feature of Steam that enables an additional level of account security.(Security? bullshit there just trying to stop you from selling/giving away your game) Your account may already be protected by Steam Guard, as the new feature automatically begins protecting your account once you've verified your email address with Steam.

With Steam Guard enabled, anyone attempting to login as you from an unrecognized computer or browser must first provide additional, one-time authorization. A special access code will be sent to your contact email address, and this code must be entered into Steam before your first login on an unfamiliar computer is complete. You will also be notified if any login attempts from computers other than those you've authorized occur. Steam Guard essentially acts as a form of "User Rights Management," where you as the user have greater control over access to your stuff( greater control?!?!? pffft)/QUOTE]


steam customer service conjures images of a short bus and a helmet banging against glass...this is why on the whole keeping all you eggs in one basket is a bad idea, your problem will get sorted Alpha but steam has way to much control over YOUR/OUR purchases.

[KG26_Alpha]

The quicker they break way from Steam the better.