Is the comunity manager coming in ?

[KG26_Alpha]

Originally Posted by DaRat

Like it Especially about these forums being more-or-less officially recognised as 'oblivion'

Originally Posted by CaptainDoggles

Have they forsaken us?

Originally Posted by BlackSix

Guys, I apologize, but I will work only with Russian forums. I can read, but I do not write in English.
I will ask Ilya Shevchenko to explain you this situation in more details.

Now I write it through a translator. I think that result not the best.

Originally Posted by CaptainDoggles

Ilya rarely communicates with us, sadly.

Originally Posted by Pudfark

BlackSix sounds like a good honest guy.

What astounds me? The "non-1C" forums get a "community manager" and the "1C" forums get ? "Nothing"..... wtf?

Originally Posted by Pudfark

Once again.....No reply is the remedy.

Not surprised...Not upset...adjusting interest level, downwards....again.

I'm not surprised !!!!

It makes sense for them to communicate with native speaking CoD users that are objective and helpful and can pass information around without any misunderstanding due to any language differences.


Perhaps there's some respect and trust for the devs there that's rarely seen here.




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you sell a global product, you communicate in a global way ! how can you have it any otherway. you show a serious lack of respect here, the developers show a serious lack of respect too. not us. dont blame us, 1c sold a lemon ,a bad product.

and alpha you in practically a few words explain why were so upset here. yet throw it right back at us with blame. meanwhile suggesting it could have been another way. To the best of my understanding this forum exists as a mere formality to the publisher 1C. The fact that the very developers are in capable of doing anything here for this fan base is absolutely atrocious no matter what spin you put on us, yourselves as moderators, developers, mere passers by. Or any of the 1001 stupid arguments, slagging matches, general debating. Atrocious is the only word behind the result of anything thats been said done or intended on behalf of the game, Its `IP`, the fanbase or the franchise.

[KG26_Alpha]

Originally Posted by Ali Fish

you sell a global product, you communicate in a global way ! how can you have it any otherway. you show a serious lack of respect here, the developers show a serious lack of respect too. not us. dont blame us, 1c sold a lemon ,a bad product.

Were long past this get over it, this is their forum not a place for you you insult and attack people.

Originally Posted by Ali Fish

and alpha you in practically a few words explain why were so upset here. yet throw it right back at us with blame. meanwhile suggesting it could have been another way.

You will read what you want from anything and twist it to suit your whine.

Originally Posted by Ali Fish

To the best of my understanding this forum exists as a mere formality to the publisher 1C. The fact that the very developers are in capable of doing anything here for this fan base is absolutely atrocious no matter what spin you put on us, yourselves as moderators, developers, mere passers by. Or any of the 1001 stupid arguments, slagging matches, general debating. Atrocious is the only word behind the result of anything thats been said done or intended on behalf of the game, Its `IP`, the fanbase or the franchise.

Another rant, the fact you are taking it so personally perhaps tells you something.

[albx]

Originally Posted by KG26_Alpha

I'm not surprised !!!!

It makes sense for them to communicate with native speaking CoD users that are objective and helpful and can pass information around without any misunderstanding due to any language differences.


Perhaps there's some respect and trust for the devs there that's rarely seen here.




.

are you sure? I don't think so... what respect we didn't give to the devs? are they respecting us? no... so? more pissing on us... great

[KG26_Alpha]

Originally Posted by albx

are you sure? I don't think so... what respect we didn't give to the devs? are they respecting us? no... so? more pissing on us... great

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.





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[albx]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum. Y

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.





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because the game i bought is from 1C and not from sukhoi.ru, I expected more support on this forum and I don't want use google translator to read it, because it translate like sht.

[KG26_Alpha]

Originally Posted by albx

because the game i bought is from 1C and not from sukhoi.ru, I expected more support on this forum and I don't want use google translator to read it, because it translate like XXX.

You do get support at this forum when Luthier posts development updates and new patch info, what more can be done, the sukhoi forum users provide direct feedback and development help in their native language, as the dev's dont all speak English it makes sense for them to be doing this, and developing a relationship via the new forum position with BlackSix.






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[Insuber]

Alpha - First of all, thank you for your free moderators work. Then, let me say that the best way to improve a troubled relationship is to open more the communication, increase transparency, set a standard of values, behavior and development and keep to it. I've never seen any improvement by merely cutting the dialogue, especially with your faithful customers.

Also, this forum has been always helpful and constructive when asked so by the devs, with info, data, documents, feedbacks and lists of bugs, not to mention the great how-tos done by simple users. On the other side of the fence, we have read many vain promises by the devs, such as a community manager, or test data of the gfx engine, and what is worse is that these unfulfilled promises were often spontaneous and unsolicited.

As a last comment, I'm aware that a widespread marketing theory blames the customers for a defective product, but its adepts normally last very little on the market.

cheers.

[swiss]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

So you're basically saying, in Russian, those insults sound more polite?

[Orpheus]

Originally Posted by KG26_Alpha

Are you serious ??

They have been called everything from thieves and liars to personal insults and being ridiculed at this forum.

You wonder why they stick to a native language forum for communication , its a no brainer for me !!

Anyway they seem to be getting on great at the other forum with its members giving good support and development feedback, why you think this is a bad thing I have no idea, they are getting the help they need there.

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Frankly, this is the attitude that keeps me from posting here anymore. They wouldn't get such a negative reaction on this forum if they took the time to interact properly, as they do on sukhoi.ru.

Language has nothing to do with it - if you sell a product internationally, you are expected to provide support internationally. Restricting your updates to a Russian forum upsets the international community using this forum, many of whom do not use English as their first language either. If they actually interacted properly here (as Luthier has shown he is capable of doing) and did it regularly, not just when they feel like it, they would generate far more good will and would get just as much 'help' as they are getting on the russian forum.

Silence breeds the assumption of contempt; this is where the insults start. Ali makes a valid point: they sold a game in a very poor state, as we all know, and have since been very sparing with the information they provide. We do trust that work is being done, and we see it in the patches, but it's the month or more of silence in between that gets people's backs up.

Communication is important. 4x devs Kerberos just released a game in as bad a state as CloD was at release, but they have communicated constantly on their forums, apologised, offered various DLC incentives alongside a full and open refund system and even given a free copy of their previous game to buyers willing to wait for the new product to be fixed. As a result, they have retained a lot more goodwill (and sales, for that matter).

Would it really be so difficult for the Russian community manager to post to two websites instead of one? The fact that people are clamouring for even a google-translated version (and scouring sukhoi.ru themselves) should tell you something: they don't care if it's poor translated Engrish, they just want to know what's going on.

You can bluster all you like, but it doesn't change the fact that this is a poor way to conduct business, and as long as they continue in this fashion they will generate insults and invective. A little talk goes a long way sometimes, and Luthier's updates are a great start - but I'd wager the reason the fellows at Sukhoi.ru are so helpful is that they actually feel involved, while over here we just wait to be thrown a bone.

The bare minimum isn't enough anymore, and by acting like this, they ignore and isolate over half their (incredibly dedicated) fanbase, when that fanbase could be helping them instead. What a waste, all for the want of a weekly update and some community involvement.