Technical problems and solutions!!! (all problems and errors are stored here)

[Zaza]

hey guys, i want to buy the download version from atari too because gamersgate gives me the european price of 39,99 EUROs.

can anybody tell me what kind of restrictions downloaded atari games have? like how often can you activate the game, can you install it on different computers and stuff like that.
didnt find infos about this on the atari site.

infos would be nice, thanks!

[Jelry]

I am using the 19 digit code (16 #, 3 -) in the middle part of the activation screen, but the game will not activate. I am getting the same error that OmegaDestroyer listed.

Omega,

Could you provide a link/short instruction that started the resolution with Atari? I clicked and followed the Customer Service button on the Digital River activation screen, but have not heard from anyone yet. Maybe your way was different.

Zaza,

Sorry, I don't have any of that information.

[Nike-it]

Originally Posted by tabbikaat

Hello all,
I purchased the DVD game today. It was the only copy the store had. I installed the game without any error messages or problems.
When I try to run the game, (with the DVD inserted) I get a popup message, "could not write license data Please contact customer support for further instructions"

What does this mean? I am thinking it doesn't sound good. My system meets or exceeds all recommended requirements....

Any help is appreciated...

Tabbi

Send the screenshot of the error to our support and if possible the photo if the gamebox (support@1cpublishing.eu). And also include the detailed sustem scecifications and DirectX report.

[Nike-it]

Originally Posted by Haavok

Anyone have any trouble with no sound. The demo runs great but no sound music or anything.

Running xp, onboard sound (which every other game I am playing works fine

Haavok, Check you PM, there you will find the messagwe from me with the adress where you should send your system reports. We will try to help you.

[Nike-it]

Originally Posted by ackior

Is there any solution to the sudden crash after first portal? I very much want to buy the game, but not if I can't play it.

Look at the beginnig of this thread, there are several solutions to solve this problem. But first of all download latest drivers for video card and DirectX 9.0c.

[Nike-it]

The only thing that I can advice is to contact Atari. 1C can't help with activation problems of Atari version.

[tabbikaat]

Originally Posted by Nike-it

Send the screenshot of the error to our support and if possible the photo if the gamebox (support@1cpublishing.eu). And also include the detailed sustem scecifications and DirectX report.

I rec'd a solution today via email.....thought I would share:

"Please follow the instructions below:

1) Open the command line by pressing "Start" and selecting the "Run..."
option.

2) Type "cmd" (without "s) and push the [Enter] button on the keyboard.

3) Please type in the following command:
rd /s "%APPDATA%\SecuROM"
and press [Enter] on the keyboard.

4) Answer Y to the Y/N question and press [Enter] to complete the process.

Now launch your game again, it should work now."


......the game does run perfectly! Thank you for a very beautiful, fun and engaging product.

Tabbi
p.s.(I only wish there were female Heroes to choose from as I am female)

[Krynnit]

Originally Posted by tabbikaat

p.s.(I only wish there were female Heroes to choose from as I am female)

In addon You'll get female heroe!

[nmi576]

One of my friends has already had the pleasure to try the EU demo but unfortunately he is forced to play the game in a letterbox (black bars on both sides of the screen, all because of the 4:3 ratio).

The only thing we are absolutely sure of is that the game supports 16:10 as I can run it in 1440x900 without any problems.

Do any of you guys know about an .ini tweak, mod or oncoming patch that would solve this problem and would make the game playable on 16:9 resolutions as well?

Appreciated, thanks!

[Krynnit]

Originally Posted by nmi576

One of my friends has already had the pleasure to try the EU demo but unfortunately he is forced to play the game in a letterbox (black bars on both sides of the screen, all because of the 4:3 ratio).

The only thing we are absolutely sure of is that the game supports 16:10 as I can run it in 1440x900 without any problems.

Do any of you guys know about an .ini tweak, mod or oncoming patch that would solve this problem and would make the game playable on 16:9 resolutions as well?

Appreciated, thanks!

may be just need to upgrade his video-driver?
I played in 1440x900 resolution (in notebook) without any troubles and mods