Quote:
Originally Posted by Plane-Eater
User experience testing is an important part of discovering issues like this. It helps you discover where you've made assumptions about how a player will interpret things, and where they either need different information, or more.
I can tell from Caspar's response that for him, looking up through the gunsight seems perfectly intuitive, and from one interpretation, it is. From another interpretation of "gunsight A needs key 1, gunsight B must need key 2", using the view commands instead of "key 2 for gunsight B" is something that would only be discovered basically by trial and error or chance.
Solution: more beta testers. 
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Trouble with us beta testers is we eventually succumb to the group think as well and I know only one person in my professional life who is able to stay outside of that and not make assumptions about the user experience. Everyone else gets sucked in