For better for worse ?

[6S.Manu]

Originally Posted by ParaB

And that's the single most important point about the whole communication disaster. These guys are supposed to be professionals. I don't expect them to play internet warrior with a bunch of guys on a forum. Post regular, substantial updates (doesn't even have to be every week if there's nothing to report), treat your customers with respect, ignore the more obvious bashing/whining and be done with it.

I've been running a small company for the last 10 years and if I acted this way whenever I felt some customer treated me so totally unfair I could've closed my business years ago.

Indeed.

IMO the problem here is made by 2 categories of posters:

- The offensive whiners (because everyone has the right to complain without being offensive)


- The posters that whine at the whiners

[6S.Manu]

Originally Posted by David Hayward

Did you look at the comments on that board. They appeared to be acting like adults. Most likely that because all the non-adults were banned.

How do you know it? Can you post me a list of the banned guys?

Can it be that they act as adult because they are treated in a fair way?

Ops... No... Forgive me.. Forget what I said.

But tell me the truth... do they pay you?

[David Hayward]

Originally Posted by ACE-OF-ACES

That analogy is not a good one imho

The Clerk behind the counter of the Circle K is obligated to answer the customers questions.. i.e.

Customer: "How much is this bottle of milk?"
Clerk: "It is $2.45"

Customer: "When is the shipment of the new Playboy coming in"
Clerk: "Monday afternoon"

But the Clerk behind the counter of the Circle K is NOT obligated to answer the following customers questions.. i.e.

Customer: "What are you plans for this weekend"
Clerk: "No comment"

Customer: "Are you going to replace Pepsi with Coke?"
Clerk: "No comment"

You are being too kind. Here is the CoD forum:

Customer: "Are you going to plan an addition?"

Customer: "When will it be ready?"

Customer: "I want the walls to be painted green. If they're not green I'm never going to visit your store."

Customer2: "I want the walls to be red. If they're not green I'm never going to visit your store."

Customer: "Do you have any pictures of the new addition model?"

Customer: "That sucks. I don't want the addition to have a basement. You are wasting resources."

Customer: "Why have you stopped talking to me?"

[David Hayward]

Originally Posted by 6S.Manu

Can it be that they act as adult because they are treated in a fair way?

People in here were treated in a fair way. They have complained constantly anyways.

[Wolf_Rider]

Originally Posted by Insuber

Giving importance to the whiners, by modifying your behavior according to their attitude, is the worst way to react for MG. A clever company would

1) Ignore the trolls (they are in every forum)
2) improve quality and frequency of their communication, in order to nurture and promote an healthy base of customers.

I'm very sorry to explain the ABC of business and life.

1C aren't business people to be "dealt" with in such manner (well yes, business is involved and I'm not saying as such that they aren't "business people"), they are creative people. Its a whole different approach....
poets, writers, movie makers, artists/ illustrators, actors, set designers, etc, etc, etc - not bean counting number crunchers, but as real people, is the way to go in receiving good response.

For anyone out there... you go and put up your pride and joy and offer that for critiscism (of the such seen here) and how would you feel?

(I can tell you right now how you would feel )

[David Hayward]

Originally Posted by 6S.Manu

But tell me the truth... do they pay you?

If they were paying me I would tell them to shut this forum down.

[mxmadman]

Originally Posted by ACE-OF-ACES

That analogy is not a good one imho

The Clerk behind the counter of the Circle K is obligated to answer the customers questions.. i.e.

Customer: "How much is this bottle of milk?"
Clerk: "It is $2.45"

Customer: "When is the shipment of the new Playboy coming in"
Clerk: "Monday afternoon"

But the Clerk behind the counter of the Circle K is NOT obligated to answer the following customers questions.. i.e.

Customer: "What are you plans for this weekend"
Clerk: "No comment"

Customer: "Are you going to replace Pepsi with Coke?"
Clerk: "No comment"

That's all fine, except that is not a true representation of what 1C is doing. They're not answering any questions at all, and blaming it on their customers past responses. So let's say your example above is customer A, and he leaves.

Then customer B walks in and asks the exact same questions, but now the clerk responds to them all by saying, "I'm tired of all of you asking the same questions and being so rude." And then continues to give them a blank stare for the duration of the visit.

But, again, 1C does not own any Circle K's, so you should be less literal in your analyzation.

[David Hayward]

Originally Posted by mxmadman

They're not answering any questions at all

That is simply a lie.

[CaptainDoggles]

David, just so I'm clear, would you say that Luthier & team have provided us with adequate info and communication?

[6S.Manu]

Originally Posted by David Hayward

If they were paying me I would tell them to shut this forum down.

I had not doubts about it my friend.

Anyway, I'm waiting the list of the banned guys. Because you know:

11. False Information - Dissemination of false information regardless of the poster's awareness.

Don't worry I'm going to report you if you'll not provide it.