I am not talking about MG in this particular post, I referred to your post - your question "why", because it's always customers (of companies or state(as citizens)) whose make a difference and put the products and services to the next and better level. So yes, I am saying this - people like you are responsible for such "quality" of "BOB", because you are just ignoring the facts and you are happy with it.. More, you are defending it together with unacceptable marketing behaviors.

Btw. size of company doesnt matter. It is about business model, if I can even call it like that in this case, - it is about the way of marketing. How you value your customers... What we see here is is called "transactional marketing", but it just doesn't fit to the type of customers MG have. That's the most funny part of it. That nobody in MG is educated or experiences enough to see it and make changes in their marketing strategy to cope with it. What a shocking difference is ROF team's strategy!

I know how difficult is to repair or change something with same people who screwed it up. It is just not possible. You must have new people. I am still convinced that Luthier should be fired long time ago and new experienced manager should be working here on damage control and customer satisfaction... But probably, the real owners of MG, doesn't care, because this is not making a living for them. Maybe it's just a hobby to them, or some kind of charity because of love of flight sim, but it backfires as the falling price and minimal sales are not making such important feedback to them.

But look, I will not give here some lecture how to run the a specific company on very specific market segment and how to talk with your loyal, longterm customers...
I really loved IL2 series, my life is different now, I have family, kids, weekend in counryside, many other hobbies and friends... Why to waste my precious free time with such pain like flying in CLOD? But I still feel the love to the flight sim, to the flying and I feel this voice has to be heard too - not this way anymore, you are killing the whole WW2 flight sim world...