Quote:
Originally Posted by Fragal
sorry I gotta chime in - have you ever worked in a software house environment or along a journalistic route - there the same principal and that principal is called a deadline. Software and game industries work to deadlines do you seriously believe that they have the time let alone the energy to drop a quick hello onto these forums - no I don't and I do work at a software house I don't think about forums or community when all I'm trying to do is get on with my job - Christ a week goes by without anything and all you can do is whine who cares they are doing the job, at the minute the deadline is the US release and that release is coming soon don't you think the devs are aware of the issues and bugs by now it gets bleated left right and centre every five minutes on these forums silence is good news means they are getting on with the job. It's not that they don't care of course they do you whine about the state of the sim after 6 years of development after less than 2 months of playing grow up and have some faith they've been working for 6 years! don't you think that grates on them too 6 years chaps - 6 years of someone in an office going to work everyday like you do sometimes getting stuck in traffic jams, babies being born family passing away etc - don't you think they've got enough on their plate let them do the job don't depend on luthier to bring you an update every week, just get on with it like they do like I do - I'm not upset i don't care if i get an update every week, live your lives if you can't maybe you should stick with chess it's dependable and the bugs have been worked out.
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I beg to differ. Posting and update to a customer base often requesting one should be pretty high on the todo list. It is indeed the 5-10 mins a week that would be sufficient to keep the communication flow alive at this stage. Loosing that time will not change anything of importance what comes to the progress they can make with CloD before the US release.
And why would it mean that you need to communicate less the longer you've developed your initial release? If you work on a project for six years, and still have issues after release I think it's even more of a reason to connect with the customers. You need to convice them of the fact that despite we spent so much time on the development we will be quick in fixing the issues instead of spending a long time on it again.
I'm not saying that I would be desperate for updates per se, as there has been pretty frequent patches etc. I'm just saying that frequent customer communication is a fundamental thing in time of 'crisis' (I recon this situation qualifies as such, given the number of issues and scoring from many reviews?). And saying that one would not have the time for it is untrue. It is a matter of priorities and as I see it they should re-prioritize. And I don't mean reading through the all the threads, but communicating actively in a recurring manner. I would even concider making a bug tracker visible for all to see what the devs are aware of.
But it seems that the importance of good communication is understood at Maddox too based on the message of hiring a community manager. So maybe we'll see a change there.