Gigabyte Windforce GTX570 OC 13I Rev 2.0

[Whiski]

So, I got my 570 last week. It had problems from the beginning.

First thing I noticed when I went to pick my pc up was the tech was performing a benchmark with latest program. Was going good untill windows stopped it due to an error. I brushed it off figuring it was a glitch in software or something.

Secondly, I came home with my rig, hooked it all up, plugged my HDMI cable in, booted up......no signal to the monitor. Plugged the DVI in to see what happens...it works. Not as clear a screen as with HDMI but I can live with it. Must be a driver I ammissing I figured.

Tried searching the net for some hints as to what it might be. No joy for my sypmtoms.

Thirdly, I play CLoD, looks great....graphics on high, great fps, smooth play with no hicups....excellent. I jump out of game and shut down the pc as I am going out for a bit. Come home, boot up, and get a screen that syas something about over clocking. Now I don't oc any card, don't really know how to do it with the voltages and all that...besides..its factory over clocked.

So I start it up, all seems normal until I try to access my nvidia control panel, I get a screen thta states there is no plug and play device plugged into my card. The screen looses its resolution and goes to default 800x600. Baffled I check device manager and see the Nvidia GTX570 in the list with a yellow warning icon....its properties states error code 43.

Now, searching the net for an explanation I find it could be a driver issue or bad hardware. So I put my older EVGA GTS250 back in and it boots fine, even with HDMI plugged in...no problems at all.

Baffled I do a fresh reinstall of win7 and all drivers...etc, etc. Still the same...it says something about over clocking on boot up and the same when trying to access the nvidia control panel.

I took out both 250's to try the 570 by itsellf...same..put both 250's back in..works fine.

At this point I am ready to rip someones heaqd off....namely the #@*%er who put this stuff in...thermaltake 750 wat psu and the 570. I bring this stuff back to the store to have them check it out today. Waiting a reply and a possible assualt charge if they bullshit me.

So...does anyone here have any ideas as to what this may be....I have a feeling its a bad card.

Whiskey

[swiss]

Your Problem is caused by the bios.

Update + cmos reset, then check settings

Your psu is powerful enough?

[Whiski]

That may be it....all though I would have figured the techs who put my hardware in would have done all the necessary updating.

I knew I should have done all this myself rather than let them at my pc. But now they have it again...hopefully they do as you have suggested. He did say it sounds like a software issue rather than a bad card...keeping my fingers crossed here.

I will speak with the teck later today and ask him about that. I do hope its not a bad card...I waited long time to get it not to mention the cost of it.

Thanks mate S!

ps: Readi g all the info on the net about possible problems has me baffled not too mention worried.


S!

Whiskey

[swiss]

that was brand new complete rig?

I could be wrong actually.

But change in resolution usually means the OS "lost" the drivers, you get the same effect when you update the driver, for a short period the system has to run without them.
But usually they either work or they don't.
Funny error you got there.

That overclocking screen, was that blue screen like or still within windows?

[Whiski]

No...no blue screen...just the black screen like when you have to select safe mode. Except it had that message about over clocking and it had some choices of how to start windows...can't really remember them now.

Yip...strange indeed. The 570 is brand new and never did recognize the hdmi cable I plugged in from the start. But as soon as I put the gts250 back in it worked....with no problems. Is it possible that my 570 (type and brand) may use a different driver for the hdmi than my gts 250?

I still think the card was fubar from the get go. I hope I am wrong cause I don't feel like waiting another 2 weeks to get a replacement.

Whiskey

[Tree_UK]

Well, for me personally it sounds very much like a faulty graphics card, I doubt very much its the bios.

[swiss]

Is it possible that my 570 (type and brand) may use a different driver for the hdmi than my gts 250?



Nope. Gigbyte recomends an older driver on their site though, but this can't be the problem.
if your 250 works drivers are ok. bios is almost ruled out(you would get a black screen plus it's not an onbard card which you can oc/mess w. in the bios)

Maybe it's some crappy OC software, or a lemon card.

I've never seen a OC option in the boot menue. :confused:
Wtf is that?

[Scarecrow]

Your psu is powerful enough?

That was my first thought, the 570 will need alot more amps than the 250 and since you don't have your psu in your sig I bet its your psu.

[swiss]

That was my first thought, the 570 will need alot more amps than the 250 and since you don't have your psu in your sig I bet its your psu.

He mentions the psu in his text, I missed it too. lol

edit: CODE 43 (http://technet.microsoft.com/en-us/library/cc725873%28WS.10%29.aspx)

[Scarecrow]

D'oh. Sounds like a duff card, I've had tonnes of WTF moments with my current build. A weak psu on the last GPU upgrade taught me about amps and rails stuff.

[Whiski]

I actually purchased a new psu to go with it. The manual in the box recommended a 600 watt minimum, so I purchased a thermaltake 750watt with the card and actually purchases another cooling fan as well to put in my tower.

I now have 2 80 mm cooling fans inside my case (front and back)and 1 120mm on the side. So it never overheated as I also had percision monitoring the temps and mem usage....temp never went higher than 60 degrees celcius, mem usage went to 92% max.

Will find out soon enough I guess, the tech figured it is a driver issue but I disagree, even though it worked (only with a dvi connection not hdmi) with good performance its problems only got worse and more baffling.

The device manager recognizes the card but has that warning icon, within properties it says error code 43. Accessing control panel it then says there is no plug and play device connected and I wont be able to use the card until the issue is resolved.

Whiski

I appreciate all your help gents. S!

[swiss]

I hope they also try this card on another w7 system.

Keep us posted.

[Whiski]

Update:

The card failed, cause is figured to be voltage.

Further tests showed that the power supply was not the cause as it passed several tests in my system as well as others.

They took both the card (gtx570) and the psu (thermaltake 750watt) out of my pc and tested both on 3 different systems. They also installed my older card (gts250) on those systems as well and that card worked fine.

Final result is the card failed due to a power surge. Source is indetermined. I don't OC my card or processor, I have no knowledge of how to do this, nor do I have any interest in doing so...I see no need if its a good high end card to begin with.

The burnt card baffles me as I am plugged into a surge protector, not a cheap one as I paid like 120 buks for it (brand name escapes me atm). The psu is fine, passed all the tests they through at it.

Bad card is my guess. The gtx570 has a fine tolerance for voltag (as I have read) ..maximum 1.1volts on the rail if i am not mistaken...from some of the reading I have done some of these cards fail without even reaching that voltage.

I had them RMA the card. Here, I guess I am lucky as its only showing 2 of these cards available in Canada. I receive this card tomorrow afternoon.

I do hope that I get a good card this time.

[swiss]

I think that thing went taco when they were benching it.
Shit happens. Makes me wonder how Gigabyte interprets QC.

Good luck with new one.

Btw: I still don't understand why did they turned over the PC although it failed right in front of them.
They should have asked you to wait, offer you a cup of coffee and run the test a second time.

[Whiski]

I asked the same question. They figured after windows closed the benchmark 3d 11 program it was a windows error and not a card error...they never checked the logs to see what happened...neither did I once I returned home...my bad there. I also should have made them test it again....failure on my part as well as theirs I guess.

Chalked up to experience for future reference.

Thanks for the help gents....see you in the skies over Dover tonight ...I hope.

Whiskey

[Whiski]

Update:

I was given an EVGA GTX570 1.5G replacement through the retailer I had purchased the card from initially. The last EVGA available in Canada at this time (not including Ebay, NCIX, etc.)

So far, I am very pleased with its performance. Above all, the HDMI works and in game clarity is just eye watering. I ran the Black Death track (all settings on high, grass, shadows and roads checked, SSAO on, Vert Sync off in game, AA off in game....Nvidia control panel controls my VS and AA) and achieved a low of 34FPS, a max of 60FPS....very nice to finally see this game in its full settings.....just beautiful.

Whiskey