gogamer - Il-2 on the way!

[camel24hrs]

I had an order placed with Gogamer and they cancelled it because they were redesigining thier site. I since got an email saying they would sell it to me for 39.99 USD once they were up and running again. Well they still have not gotten their site back up. However tonight I got a email saying that their shipment of Cliffs Of Dover had made it in and they had one reserved for me if I cared to get it through Amazon for a discounted price of 39.99, since their site has not made it back up yet. I jumped on it. So I should have it the first of next week.

Any special considerations doing the install I should know about? How about the patch? I plan on flying career mode, I do not do any online flying. Looking at my rig specs any recommendation as to where to try starting off with my settings?

[Robert]

I got the same e-mail and just placed the order myself, too. The wait is on.

[Troll2k]

Is Gogamer importing the European version or is this the North American version?

[Robert]

I really don't know, and hadn't considered that. Other locations I checked such as Best Buy still list May 24th as release date. I wonder if that means a huge patch download should it be the EU version.

[camel24hrs]

Got the email it shipped and estimated delivery was May 16th. But it was shipped USPS,,,,,,,,,so who knows. But when I get it I will see if I can tell if it is USA or not.

[CherokeeFreedom]

Ordered and shipped today. I hope to be flying it by mid-week.

[ATAG_Doc]

Tightening up the shoelaces now. Doing some stretches. Cracking the knuckles. Rolling head around loosening up over here. Making sure configs are just right. We're ready. Come on in.

[Troll2k]

I think that somewhere in one of the Steam options it will say retail-EMEA(Europe,Middle East,Asia) if it is European.

[CherokeeFreedom]

My game arrived today. Not bad, as it was ordered and shipped 0n the 13th of May and arrived on the 16th. Now for the bad news. I get a "Duplicate Key" message when trying to install it. BTW, the game disc from GoGamer was made in Australia.

[Troll2k]

Duplicate key?

Does that imply the game is used?

Do you have to call Steam customer support?

Keep us posted.

[CherokeeFreedom]

Duplicate key?

Does that imply the game is used?

Do you have to call Steam customer support?

Keep us posted.

I'm sure it is treated as if this particular disc might be an illegitimate copy or unauthorized use. Steam support is via the customer service website, not by phone. A photo copy or scanned copy of the disc key code must be provided and I have done that as of this morning. I hope to also see posts by others who purchased the GoGamer item via Amazon.com. I can confirm that the disc is the European release game. If I don't hear from Steam within a day or so I'll request a refund from Amazon/GoGamer.

[l3uLLDoZeR]

I really want to see how this turns out. I can't even get onto the gogamer site..its been down for a week or 2 for upgrades it says.

[CherokeeFreedom]

I really want to see how this turns out. I can't even get onto the gogamer site..its been down for a week or 2 for upgrades it says.

Indeed, the website is down. Orders are taken by way of Amazon.com marketplace though. :)

[camel24hrs]

My game arrived today. Not bad, as it was ordered and shipped 0n the 13th of May and arrived on the 16th. Now for the bad news. I get a "Duplicate Key" message when trying to install it. BTW, the game disc from GoGamer was made in Australia.

Mine arrived too. Also got the same duplicate key message. Went to steam and placed a email to them about the situation. I guess we will see what happens. But sure chapped my rear end.

Mine was also made in Austrailia.

[camel24hrs]

Cheerkee........I sent gogamer a email though amazon, there is a place for you to do that as well. I am in the same boat as you. If no solution in a day or so I will be asking for a refund also. Hopefully something will come to fix our situation quickly.

[Robert]

Mine came tonight, and as of yet I haven't installed CoD. Busy with editing and can't free up the PC long enough to install etc etc... until tomorrow.

The above posts don't inspire confidence. I'll be looking in on this to see the out come. I'll load CoD tomorrow night.

edit: I've never had a problem with GoGamer. All games I've ordered worked fine. This puzzles me. I hope it's not a recent indication of the customer care GoGamer has for their clients.

[Jumo211]

Got mine Gogamer version yesterday and today will go about installing it
but my confidence already sunk a big time after reading recent posts .

" Manufactured in Australia "
IL2 Sturmovik: Cliffs of Dover ANZ

I am already sure I will also get " duplicate key message " :evil:

[badfinger]

I bought from GoGamer, also, through Amazon. After reading the above posts, I emailed GoGamer to ask what they were doing about this.

Don't have an answer, yet, but got a response from Amazon basically saying that, not to worry if there was a problem, I could get my money back.

Amazon is very good about refunds.

binky9

[Jumo211]

I just created today a brand new Steam account and not using the older
one from a long time ago , entered activation key , success !! installed CloD :lol:
Australian version DVD worked for me here in Chicago like a charm .
At least the first step went smoothly thus far :)

[camel24hrs]

Contacted steam support and supplied pic of recipt and key but have gotten no replay from them.

Sent email to gogamer through Amazon, no reply from him either.

I guess very soon I will be filing a claim with Amazon. I will give it one more day.

[CherokeeFreedom]

Contacted steam support and supplied pic of recipt and key but have gotten no replay from them.

Sent email to gogamer through Amazon, no reply from him either.

I guess very soon I will be filing a claim with Amazon. I will give it one more day.

Same actions and status here. If Gogamer doesn't reply within 3 days of sending them a message via the Amazon site, you can file a claim with Amazon.com.

[camel24hrs]

Same actions and status here. If Gogamer doesn't reply within 3 days of sending them a message via the Amazon site, you can file a claim with Amazon.com.

Cherokee....I got GoGamers customer support telephone number I left a message a few minutes ago and will try them during working hours tomorrow. Here is the number: 888-948-9661 Got his number off of Amazon.

[Robert]

Weeeeeeeeeeeeellllll, isn't that special. Seems I have the same issues as reported by others. I left an e-mail with GoGamer through Amazon. Hopefully there will be a speedy response.

If any one finds a remedy or is contacted by GoGamer please fill us in.


edit: and here I spent all day reformatting for a clean install. Pffft.

[Skycarl]

Oh no,,,, I'm waiting on the same deal. Normally I would say I don't believe this
but,,,,

[Scotch_Bonnet]

Maybe the keys are just turned off because the game isn't supposed to be released yet?

[Jumo211]

So , in the end I was send some special edition from Gogamer with the key
which was activated without any issue ? I have the same Australian version DVD disc like you guys .
At least try to create new Steam account with different e-mail address , before entering key
for activation , nothing to lose for tryin' .
Annoying ? yes but it might work .
I never got duplicate key message .:cool:

[Robert]

So , in the end I was send some special edition from Gogamer with the key
which was activated without any issue ? I have the same Australian version DVD disc like you guys .
At least try to create new Steam account with different e-mail address , before entering key
for activation , nothing to lose for tryin' .
Annoying ? yes but it might work .
I never got duplicate key message .:cool:


I've never been on Steam until I had to make an account while attempting to install CoD. I also did a complete reformatting of my PC. Don't know how I could have an issue with a duplicate key code.

Glad it worked for you, and thanks for trying to help.

[camel24hrs]

I've never been on Steam until I had to make an account while attempting to install CoD. I also did a complete reformatting of my PC. Don't know how I could have an issue with a duplicate key code.

Glad it worked for you, and thanks for trying to help.

never had steam before either. Hopefully I will hear from steam today.

[Sauf]

Due to the incoming "carbon tax" in Australia and the "Save the squid society" it was decided that it would be more eco friendly if we just put the same key on all the disc's!

I know UBI has made a lot of mistakes, but getting us Aussies to burn disk's wasn't a very smart move! Set the machine to burn 1000 copies and head off to the pub.

Jumo211 must of been the first to activate his so he wins :)

[SlipBall]

Funny...looks to me like the Western release has been delayed till mid summer. I might take a crack at one of those Aussie same key versions.:grin:

p.s. save the squid

[Skoshi Tiger]

Due to the incoming "carbon tax" in Australia and the "Save the squid society" it was decided that it would be more eco friendly if ..... Set the machine to burn 1000 copies and head off to the pub.

Oh My GOD! Beer is carbonated with CO2!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Beer price will rise!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!

Time for a new Government!

[CherokeeFreedom]

Cherokee....I got GoGamers customer support telephone number I left a message a few minutes ago and will try them during working hours tomorrow. Here is the number: 888-948-9661 Got his number off of Amazon.

It would be great if this works out. I was shocked at the uniformly terrible ratings for GoGamer on Resellerratings. The low ratings were mostly for just this sort of problem. Wish I'd checked before ordering but I guess the good price made me reckless.

[badfinger]

I'm not here to defend GoGamer, but to present a more balanced picture. The ratings I saw on Amazon are 99% satisfaction for the last 3 mths, and 97% for earlier periods.

My order is supposed to arrive between 5/20 and 5/25.

binky9

[CherokeeFreedom]

I'm not here to defend GoGamer, but to present a more balanced picture. The ratings I saw on Amazon are 99% satisfaction for the last 3 mths, and 97% for earlier periods.

My order is supposed to arrive between 5/20 and 5/25.

binky9

The most important thing is for your game to work when you get it...... and I sincerely do hope it does. At least one other person has a working game from them and maybe yours will too. My comment was probably a result of disappointment at not having a working game more than anything else. What amazed me was that my copy got here so quickly. Three days from California to Kansas is fast!! It actually arrived on the day Amazon forecast it to ship.:-)

Do let us know how things turn out with your copy of the game.

[Skycarl]

Mine was shipped on the 16th and it is scheduled to arrive on the 24th.
Either way if it doesn't work I guess it won't matter except it gives me a day
to start writing to Amazon.

In the past, GoGamers has been a pretty reliable source for games. I've bought
from them before and many at Joint-Ops where I teach have used them and
never heard a complaint. May be a sign of the times where desperate people
do desperate things. Hope not. Would rather see it as a big mistake.

Anyway, I will keep watching here to see how everyone else does and will
report how mine goes when it arrives. Good luck all.

[badfinger]

Kansas? I grew up in Kansas City and worked for both Cessna and Boeing in Wichita. Now in Houston.

binky9

[Robert]

I've never had an issue with GoGamer, but I haven't ordered anything since Jason was there. I trust they are the same quality providers as they were when he was there. For the moment (though I'm disappointed) I see this as an anomaly.

[Jumo211]

Here is exactly what I did :

Selected " allow all " for my personal firewall software to make sure there is
no connection issue during install .
I did not used Windows CD/DVD autoplay option when popping disc in to drive
but opened manually disc files ( not that much difference anyway ) , then
clicked on Steam " Setup " shortcut and that did bring a small CloD install window ,
then clicked on install CloD option and Steam started to install ( I did not have
Steam installed at all up to that point ) .
The next thing it asked me shortly after if I want to use existing account or creating
a new one and since I forgot my previous login name and password from a
long time ago I selected to create a new account .
After entering all the necessary required stuff I clicked to proceed but was
returned back to previous install progress window telling me my account
e-mail address is already registered Ooops ! I registered about 7 years ago but did
not really used Steam at all :rolleyes:
So I just selected creating a new account option again using a different
e-mail address with user name and then got through installing Steam without
a hitch which right after it was installed asking me for the CloD key number
which I typed exactly as it is on the included piece of paper inside the box
XXXXX-XXXXX-yada yada yada.......and after two seconds it was success giving
me finally option to start installing CloD .
That's it , a little hiccup with creating a new Steam account but success .:shock:
I must have been lucky after reading recent posts , I thought I will meet the
same fate but it worked .
So far the game experience is now for me the biggest shock :x

[camel24hrs]

Here is exactly what I did :

Selected " allow all " for my personal firewall software to make sure there is
no connection issue during install .
I did not used Windows CD/DVD autoplay option when popping disc in to drive
but opened manually disc files ( not that much difference anyway ) , then
clicked on Steam " Setup " shortcut and that did bring a small CloD install window ,
then clicked on install CloD option and Steam started to install ( I did not have
Steam installed at all up to that point ) .
The next thing it asked me shortly after if I want to use existing account or creating
a new one and since I forgot my previous login name and password from a
long time ago I selected to create a new account .
After entering all the necessary required stuff I clicked to proceed but was
returned back to previous install progress window telling me my account
e-mail address is already registered Ooops ! I registered about 7 years ago but did
not really used Steam at all :rolleyes:
So I just selected creating a new account option again using a different
e-mail address with user name and then got through installing Steam without
a hitch which right after it was installed asking me for the CloD key number
which I typed exactly as it is on the included piece of paper inside the box
XXXXX-XXXXX-yada yada yada.......and after two seconds it was success giving
me finally option to start installing CloD .
That's it , a little hiccup with creating a new Steam account but success .:shock:
I must have been lucky after reading recent posts , I thought I will meet the
same fate but it worked .
So far the game experience is now for me the biggest shock :x

Where did you get your game from? I spoke to the guy from GoGamer on the phone a few minutes ago. Sounded like everyone who got the game from him has the same problem I have. They are contacting the manufacturer in Australia looking for an answer. Hopefully they will supply us with new keys tomorrow. If you got your game from Gogamer it just seems odd that you are the only one that had a working key. Makes me wonder if we all had the same key and you were just the first one to install it. When did you install?

[Jumo211]

I got it already on Monday and installed yesterday

It's from Gogamer via Amazon , the very same " Manufactured in Australia " version:

http://i888.photobucket.com/albums/ac90/HolyGrail_photos/Picture180.jpg

http://i888.photobucket.com/albums/ac90/HolyGrail_photos/Gogamer.jpg

[camel24hrs]

I got it already on Monday and installed yesterday

It's from Gogamer via Amazon , the very same " Manufactured in Australia " version:

http://i888.photobucket.com/albums/ac90/HolyGrail_photos/Picture180.jpg

http://i888.photobucket.com/albums/ac90/HolyGrail_photos/Gogamer.jpg


Guess you got are a lucky one. Gogamer said that they had gotten emails back from most of the people who bought from them. I will be emailed tomorrow if they have a new key for me or if he will just refund my money. Hopefully I will get a key that works.

[Robert]

My response from GoGamer:


Robert,
We do apologize for the inconvenience regarding this duplicate cd key for this new release game Il 2 Cliffs of Dover. This seems to be a big problem as many customers are saying the cd keys are duplicated. We are working through email with the manufacturer for solutions on this issue and we will let you know what solution they forward to us. This could be a problem with STEAM as this game releases next week and that could be why the cd key is not going through.



Thank you

Simon
GoGamer (Amazon Store)

[camel24hrs]

Steam contacted me and got me going. Yeah, just installed the game and I am getting an update. Once the updating is done I will give it a try. Going to be a late night,:grin:

[buddye]

Steam contacted me and got me going. Yeah, just installed the game and I am getting an update. Once the updating is done I will give it a try. Going to be a late night,:grin:

Thanks for the post. I have the same problem as you. How did Steam contact you and what did they do to get you running?

[camel24hrs]

I went to Steam customer support and filed a work order with them. (just click on your account from steam window) They give you the details of how to do it. Basicly you title it, invaid key or reset to. You need to type in what the problem is. You will have to send them a photo copy of your reciept and Key. I could not attatch mine right off the bat. After I did the work order and I got the email replay, I went back in and attached it. I then got another email asking me to write in ink on the paper with the key the work order number and make another copy and attach it to the work order and I did. Then I got an email saying they have added the game to my folder and gave instructions on how to install it from the cd instead of downloading it. Worked like a charm. Still waiting on the updates to finish.

[CherokeeFreedom]

I went to Steam customer support and filed a work order with them. (just click on your account from steam window) They give you the details of how to do it. Basicly you title it, invaid key or reset to. You need to type in what the problem is. You will have to send them a photo copy of your reciept and Key. I could not attatch mine right off the bat. After I did the work order and I got the email replay, I went back in and attached it. I then got another email asking me to write in ink on the paper with the key the work order number and make another copy and attach it to the work order and I did. Then I got an email saying they have added the game to my folder and gave instructions on how to install it from the cd instead of downloading it. Worked like a charm. Still waiting on the updates to finish.

I heard from Steam today as well. Just finished the download. I expect that anyone who submits the required items will be running shortly. Two days for the first reply and then one day later I was notified that the game could be downloaded or installed from the disc. Now to notify GoGamer that all is well.

[Thee_oddball]

http://www.gogamer.com/shop_closed.html

does not inspire much confidence....one would think you would have the new website DONE ahead of time...hmmm

[badfinger]

I went to Steam customer support and filed a work order with them. (just click on your account from steam window) They give you the details of how to do it. Basicly you title it, invaid key or reset to. You need to type in what the problem is. You will have to send them a photo copy of your reciept and Key. I could not attatch mine right off the bat. After I did the work order and I got the email replay, I went back in and attached it. I then got another email asking me to write in ink on the paper with the key the work order number and make another copy and attach it to the work order and I did. Then I got an email saying they have added the game to my folder and gave instructions on how to install it from the cd instead of downloading it. Worked like a charm. Still waiting on the updates to finish.

Wouldn't you think that Steam would know who you are, already? CoD includes Steam, so they should be able to help you without all of the copying and attaching of things.

I got an email from GoGamer acknowledging the problem. They are working to get things right.

Mine is to arrive 5/25.

binky9

[BlitzPig_fox]

I got my DVD thru GoGamer Amazon shop after receiving the email with a 20% off discount.

DVD arrived this morning and I installed with out even a hiccup. Must just be hit or miss with these keys working.

[Jumo211]

WooHoo ! :grin:
thanks for the heads up BlitzPig_fox , finally another one activating game key
without a hitch as it is , I almost though I got some special one of the kind
presidential preferred edition key , welcome to the club of a very few ! :lol:

[l3uLLDoZeR]

So I want to order this..but don't really want to play the key lottery or jump through hoops with customer service. I'm just in no rush with all the work going on to get CoD running.

[Skycarl]

Well I feel almost guilty to say this but mine arrived today and I did the install
trip and it worked perfectly. Already did some flying in it and all is well.
Almost sounds like a hit or miss deal where they may have messed up some but
not all of the keys.
Anyway, I sure hope everyone gets their game together through Steam and
GoGamers.

[peterson_kc]

I was not so fortunate. After playing email tag with Steam & GoGamer for the last week, got this note from Steam...

"Hello Kenneth, This is not an authorized re-seller of Steam CD Keys. Please do not complete any purchases with this vendor. Only CD Keys included with retail copies or purchased from authorized retailers will be allowed. Please contact them again and discuss a refund. Let us know if you have any further questions or concerns."

I passed this on to GoGamer who immediately replied with an RMA so that i could return the product for a refund. I know some where successful with Steam resetting the key.

Note, Amazon is back to listing CLoD as "pre-order", and GoGamers website is still down. What a mess.

[buddye]

I was not able to work with Steam as well. I sent them all the required information and Steam told me they could not help me so I had to send the COD back to Gogamer for a refund.

This is UBI responsibility to provide the DVD and the product code but unfortunately for me this was a disappointment and just another black mark for COD.

[badfinger]

Today, I got two emails. One from Amazon refunding my money, after ordering through them from GoGamer.

The second was from Steam answering my question about being able to activate when CoD arrived fro GoGamer. They said Cod couldn't be activated until it was released on Steam!! I asked when that would be, and said I hoped it wasn't July.

So, will I get Cod and the refund from Amazon, get Cod but not be able to activate it on Steam until who knows when, not get Cod through Amazon, and have to get it somewhere else?

I don't know,

binky9

[camel24hrs]

I am sorry steam would not work with you guys. I am just glad they did for me. I love the sim and you will too. My biggest complaint is the lack of a real campaign mode like I was use to in the old IL-2. If they come up with that then I will really enjoy this flight sim to the fullest.

[badfinger]

I checked Amazon, this morning, and they still say my order will arrive via USPS tomorrow, even though my refund was sent yesterday. I think there's a good chance I'll have a disc that can't be activated, and I'll end up waiting until July to buy somewhere else.

Camel24hrs, how about some vids, while the rest of us wait?:)

binky9

[II./JG1_Wilcke]

What a cluster foxtrot of a release, you cannot do this to paying customers and expect to salvage this franchise! Not good!

[ATAG_Doc]

Guy above me doesn't own it but you know.