Ubi customer service - you gotta laugh!

[PeterPanPan]

I emailed ubi CS today. Read this and laugh/weep!! (Start at the bottom and read up)

----------------------------

Dear xxx xxxx,

Thank you for contacting the Ubisoft Store.

We understand that you want to inquire regarding the shipment of your
order.

We show that your order is in process and it will be ship soon via UPS.
When your order is shipped, you will receive a notification email.

We appreciate your patience.

Sincerely,
Ronaliza A.
Ubisoft Store
Customer Service
Ubisoft.en.gb.cs@digitalriver.com
Email ID: 18445487

Original Message Follows:

Thanks for your quick reply, but you haven't answered my query.


What does 'in process' mean? When can I expect delivery? Why have others
got it but I haven't?


I have tried logging in to the link you gave below, but it doesn't work.
It keeps saying my password is invalid.


From: Ubisoft UK CS <Ubisoft.en.gb.cs@digitalriver.com>
To:
Sent: Wed, 30 March, 2011 12:41:44
Subject: Shipping Question (KMM35495280I11273L0KM)

Dear xxx xxxx,

Thank you for contacting the Ubisoft Store.

We understand that you are inquiring when your order will be shipping
out. We have checked for your order and it is still in process.

You will receive a separate shipping notification email when your order
ships.

To view your order’s shipping status, please log in to our customer
service page:

1. Go to http://shop.ubi.com/store/ubiemea/en_GB/DisplayAccountOrderListPage

2. Enter your order number and password* into the "Quick Order
Lookup" field:

Order Number: xxxxxxxxxxxxx

*If you do not know your password, it can be retrieved at http://shop.ubi.com/store/ubiemea/en_GB/DisplayForgotPasswordPage.

3. Click FIND

If your order was sent via a traceable shipping method, you will be able

to find your tracking number here once it has shipped.

Sincerely,
Rolan N.
Ubisoft Store
Customer Service
Ubisoft.en.gb.cs@digitalriver.com
Email ID: 18445487

Original Message Follows:

Hi,

I would appreciate a more personal response please.

The release date is tomorrow, so is the game in transit for me to
receive it tomorrow? The Ubistore says my order is 'In Process'. What
exactly does that mean?

Also, I understand other European buyers have already received their
boxed product, so why haven't I?

See ... http://forum.1cpublishing.eu/showthread.php?t=19727 and http://forum.1cpublishing.eu/showthread.php?t=19695.

Please advise.



From: Ubisoft UK CS <Ubisoft.en.gb.cs@digitalriver.com>
To:
Sent: Wed, 30 March, 2011 11:22:29
Subject: Re: ShippingQuestion - ArrivalDate (KMM35493703I11273L0KM)

Dear xxx xxxx,

Thank you for contacting the Ubisoft Store.

We apologize for the inconvenience that this issue may have caused you.

The product that you ordered is a pre-order and has not yet been
released to the public. Although we do not have an estimated release
date, as soon as it is available your order will be promptly fulfilled
and you will be notified via email.

If you purchased via credit card, rest assured your card will not be
charged until the product has been released.

Sincerely,
Michelle P.
Ubisoft Store
Customer Service
Ubisoft.en.gb.cs@digitalriver.com
Email ID: 18445487

Original Message Follows:

Hi, please can you advise when I will receive my
copy of IL2 Cliffs of Dover, Collectors Edition ordered on 18 January.
Also, when will this be billed? I cannot find the transaction on my
credit card statement.
Thanks

[Raggz]

There's an official answer to this over at ubisoft forums. All the collectors editions are shipped. Ubishop status is bugged and doesn't show "shipped".

[PeterPanPan]

Thanks Raggz :grin:

Amazing isn't it though that 3 separate people at Ubi couldn't tell me what you just did.

[Targ]

Most biz these days operate off a script and will not deviate from that script no matter what.
Large company's these days are nothing but robots in my opinion.

[Qpassa]

Some people of my country ( Spain) have already their CE!

[Vevster]

You can see it's not Ubi itself, but an external company (look at the email).

Doesn't change the ultimate responsability, but can explain why level of info is different...

[Artist]

Here in Germany: Ubi never said a word, too - but my CE arrived 1h ago by UPS (and beat Amazon with Hermes by a wrinkled nose...)

[ATAG_Dutch]

Here in Germany: Ubi never said a word, too - but my CE arrived 1h ago by UPS (and beat Amazon with Hermes by a wrinkled nose...)

Did any of you chaps pay extra for 'express delivery'?

It's looking as though those that did have already received their CE's today, those that didn't (including me) are now wishing they had.:(

[Artist]

Did any of you chaps pay extra for 'express delivery'?No, at least me: neither at Amazon.de nor at Ubi Germany...

[sfmadmax]

lol.. the jokes on you, you trusted ubi

[ATAG_Dutch]

lol.. the jokes on you, you trusted ubi

You're not wrong there. Not wrong at all.

[PeterPanPan]

But how else were we supposed to get the CE?

[Artist]

I've ordered both at Amazon.de and Ubi Germany: Ubi delivered today at14:45 (without any prior notification) and Amazon delivered half an hour later (with tens of prior notifications about delivery date changes and one final "delivery executed" yesterday).