Thoughts about Friday's update

[zapatista]

Originally Posted by hiro

hmm . . .


comparisons . . . come on, gotta be little more fair . . . .

we might need an index and some headings, with subcategories, for your posts to make it readable

[kristorf]

Regardless of the game type/company or platform (although it's on PC with all the problems of spec and compatability) my post was more
to show that Codemasters listened to identified problems and have done several things quickely that 1C fail to do on a regular basis.
They listened to what was being posted on forums
They answered and informed the most important aspect of the whole thing (the paying customer) of what was happening and
They addressed the issues by releasing the required patches (even if they may be interim) without going down the
road of claiming to have fixed/improved things by simply switching them off or dumbing down.
They also have not made countless promises that they have either no intention of answering or fixing.

1C/MG could look at this model and learn, or carry on with the Ostrich mentality of bury the head in the sand and hope all goes well.

[zapatista]

Originally Posted by kristorf

Amazing isn't it, Codemasters released F1 2012 last week and there were complaints about certain things, amazingly they have released their second patch in three days.

Extract from something called a 'read me' (never heard of those, have you??)

''We are working on other issues you have reported via the forums, Facebook and Twitter and are working to fix them as quickly as possible. In the meantime, please note that we are still collecting feedback via our Technical Assistance forums and do encourage you to post your issues there being sure to include as much information as possible. ''


How's that for customer service??

one obvious difference, the f1 2012 game (and the previous products in that line) were console games for xbox, playstation etc.. as well, and the pc version of that game brings in a relatively minor revenue element of the overall product being designed (but the overall funding is across all platforms). many of those console games can have 60 to 80 programers working on them, as compared to the 10 or 12 working with luthier/oleg's project. the revenue and budgets for those console games are huge, tens of millions of dollars more then for pc games. additionally, the il2 flightsim series and SoW/CoD/BoM series is a niche product in the pc market itself, so serves an even smaller customer base (compared to mainstream pc shoot'emup and driving games)