Installing problem

[neofit]

The sticky on this forum advised to email a dxdiag to support@1cpublishing.eu for a similar issue. Don't bother, they don't care, the answer I have received from 1C said to contact Atari since I have bought the game from their store. I don't care who is responsible for a simple piece of software like the installer, I have never had any problems with any of the hundreds I have launched over the years, if the issue is not resolved by the week-end I'll ask for a refund.

[neofit]

I have solved the problem, not thanks to 1C nor Atari. To properly launch setup.exe, don't just double-click on it, but right-click, choose "Run As", then in the window that opens choose "Administrator". Never mind that you don't have a password for it, nor that in XP you don't even have a user named "Administrator" in your users list at launch, just do it and after the chime the setup window should appear. It installed fine on my machine, the serial was accepted, and the game started fine.

Last bit not least, a big "boooh" to the incompetent gits who try to emulate Vista's UAC in XP.

[bsipe9]

I'm having the same problem, only with XP. Tried neofit's solution (not sure if that was only for Vista or not but tried anyhow) and it gives a logon failure.
I'm totally bummed.

[mothman]

First of all let me state that I am no way affliated with 1C, or Atari. I just happen to be another consumer that is trying to help out other people that bought this game.

That being said...

For those that have tried installing Kings Bounty and have been unsuccesful then have you tried rebooting your computer and going into safe mode. From their try installing it.

You may have to choose Safe Mode with Networking but I would suggest try it without first.

Let me know if this helps.... In the meantime I will keep my brain thinkin...

[bsipe9]

Originally Posted by mothman

First of all let me state that I am no way affliated with 1C, or Atari. I just happen to be another consumer that is trying to help out other people that bought this game.

That being said...

For those that have tried installing Kings Bounty and have been unsuccesful then have you tried rebooting your computer and going into safe mode. From their try installing it.

You may have to choose Safe Mode with Networking but I would suggest try it without first.

Let me know if this helps.... In the meantime I will keep my brain thinkin...

Thanks for the thought, but it didn't help me. I'm convinced there is a common denominator amongst us that is causing the issue. I know in the past, some games just didn't like specific video cards. Or a service pack, or a video driver, or or or... so frustrating.

My system btw: AMD 2.4 ghz dual core, 2 GB ram, geforce 9600 gso, XP service pack 2.

[mothman]

When you purchased KB from the Atari Digital download site does it download a single executable file? Or is it more packaged in several different files? I am trying to determine what practice they utilized in delivering this game to you.

If it is a single file can you right click on the file, select properties, and see more details? If applicable does the properties show an option to unblock?

[neofit]

The download from the Atari site comes in the form or a self-extacting RAR, one .exe and then 8 .rar, sizes being 8x250MB + 85MB. When we extract it by using the first .exe or winrar itself, we get something that looks like the contents of a regular installation dvd, with autorun.* files, setup.exe, setup-*.bin, etc. It is when running this extracted setup.exe that problems occur.

@bsipe9: I am not very familiar with XP security, but it sounds like you are having problems authenticating as the "Administrator" user. I don't know where it is coming from, I have created my current user (not named "Administrator") when installing XP, and it is flagged as "Computer Administrator" (which gives him the right to "install program and access all files") if I go into Control Panel > User Accounts, yet I had to make a Run As "Administrator" to make the setup work, thank god it didn't ask for a password. You may want to google something like xp administrator password.

Now, with the game installed, if I run the extracted setup.exe it opens an 'uninstall' dialog, as a regular user, not ran as "Administrator".

edit: forgot to add:
I don't really feel like uninstalling to try again, who knows what may happen . But one may try a right-click on setup.exe, Properties, Compatibility tab, then try various options of "Run this program in compatibility mode for". There is no option to "unblock"., whatever it is that may need unblocking .

Also, this setup.exe bears Atari's copyright according to the Properties window, so it's only fair that 1C sent me to them for debugging.

[gamerboots]

see my previous 2 posts - cant believe thiey would do this - but me and my friend will also be asking for a full refund ( not credit because then the company keeps the $ )
so far the only working version that I"m aware of is the older cd versions before the "latest" patch. Neither d2d, or gg or atair is apparently working.

[liorde]

Hi gamerboots.

What other 2 posts do you mean ?
On this thread??

Thank-you.

[gamerboots]

http://forum.1cpublishing.eu/showthread.php?t=5308
and
http://forum.1cpublishing.eu/showthread.php?t=5296
I dont have a problem with the game installing , but it wont accept the activation keys -
I will try and use the compatibility mode for win98/xp and see if this changes things a little. I have noted that the manual unlock key changes with every click of a button - obviously , the problem with the digital distributions isn't installing , but playing the game as it wont get past the securom screen - It installs perfectly, but both d2d and gg will not accept the serials - Again , I will try and baby this software a little and see if it will install on the win98/ comapitibility and actually get past the activation screen. If it does work and then I'll retract my earlier statements and gladly send emails to their support teams with the solution - otherwise , I'lll be expecting either a patch or a refund