Game problems reports and questions

[Hrothgar]

Hi,

I posted this last night, but it seems to have disappeared.

I had to reformat my hard drive and reinstall everything. Previously, I had no problems with this game, but now something strange is happening.

In both the introductory videos to the campaign scenarios and within the battles themselves [all battles--campaign or custom], the soldiers are no longer visible. Horses, shields, weapons, etc., are still displayed, but the men themselves are invisible.

My computer specifications are:

OS: Vista Home Premium
Processor: AMD Athlon 64 X2 Dual Core Processor 6400+ 3.21 GHz
Memory: 4094 MB
Video Card name: ATI Radeon HD 3870
Driver Version: 8.430.0.0
Monitor: Acer AL2216W

I purchased the game from Gamer's Gate.

I hope someone can help me resolve this.

Spacebo