Questions

[salmo]

Did I miss Luthier's reply to questions asked of him last Friday, or do we add his undertaking to respond to questions to the list of broken promises?

[jimbop]

Originally Posted by salmo

Did I miss Luthier's reply to questions asked of him last Friday, or do we add his undertaking to respond to questions to the list of broken promises?

Well you certainly didn't just miss it. This honestly staggers me. I can understand missing development deadlines and coming across unexpected stumbling blocks but why break a promise that you didn't even need to make in the first place?

It seems to be a recurring theme: tell us something we want to hear to achieve immediate diffusion of forum tension but completely fail to follow up. Of course, this only results in long term resentment and deep distrust that will be remembered for years.

I just can't understand this approach. And I know for sure I would get fired for trying something similar on my clients!

Originally Posted by jimbop

Well you certainly didn't just miss it. This honestly staggers me. I can understand missing development deadlines and coming across unexpected stumbling blocks but why break a promise that you didn't even need to make in the first place?

It seems to be a recurring theme: tell us something we want to hear to achieve immediate diffusion of forum tension but completely fail to follow up. Of course, this only results in long term resentment and deep distrust that will be remembered for years.

I just can't understand this approach. And I know for sure I would get fired for trying something similar on my clients!

Despite others thinking different I do honestly understand that he may have not been expecting so many questions, that said it would have taken 10 seconds to say sorry guys too many questions to go through tonight I will answer them next week, thats all it takes IMHO.

[kristorf]

As Tree says, I can understand that there were so many questions (what did they really expect from a disgruntled customer base?), but surely a quick
'Sorry peeps, so many Q's to go through it will be xxxxday before we can answer' would have placated the masses?

[SiThSpAwN]

Originally Posted by Tree_UK

Despite others thinking different I do honestly understand that he may have not been expecting so many questions, that said it would have taken 10 seconds to say sorry guys too many questions to go through tonight I will answer them next week, thats all it takes IMHO.

I agree Tree, that is really what is missing most on these forums, and I am not sure if its difference in cultures, or languages, but some common courtesies for customers are lacking somewhat.

Giving a time to expect something on an internet forum is a formula for disaster. He should have played that one a little safer, like, I will answer those questions sometime between tonight and 2013

My response gives him a cushion of between now and Dec 31 2013