BS - (resolved)

[ATAG_Snapper]

Originally Posted by addman

Exactly what I meant! Sometimes you have to think a step ahead when dealing with customers. Good that this whole thing was revealed though because I won't buy jack from them.

The power of the Internet is phenomenal, especially WRT niche products like a PC flight combat sim. It can either work for you (if you're smart) or against you -- as we see here. For 30 years I dealt with customers selling them fine wines, premium spirits, and specialty liquors. Complaints were not frequent, but they weren't uncommon, either. Lots can go wrong -- defective product due to leakage, exposure to extreme temperatures in storage or shipping, "corked" wine (bad cork), etc etc etc. Most complaints were valid -- the majority of customers are honest. Some complaints were suspect. ALL were handled quickly and courteously, even the suspicious ones. Product replaced promptly, with apologies. Any damages incurred handled expeditiously -- we had some discretion there to satisfy the customer. In 99.9% of cases the customers were so impressed by our sincere concern to put things right that they remained staunch clients AND spread the word. The 0.1% - less than that, really - where an outlandish claim for damages was made....well, that's why you have legal depts. LOL

I'm now in the digital photo/video end of things and I've found the majority of camera & accessory suppliers to be the same. The odd time I've had a problem -- and I'm polite on my end - I'm pleased to say they've always responded in kind. It's just good business!