BS - (resolved)

[Matt255]

Originally Posted by banned

Perhaps if they explained it like that they may have had a better response, instead of being frig wits.

I would have a hard time writing a friendly response to the OP to be honest. The topic title alone says it all IMO. I think no response from desastersoft would've been best though.

Originally Posted by banned

Data is different than a CD or a car though mate. Perhaps if these people sent us disks with the product on it we can tuck the disk away just in case the comp blows up. Now that's a great idea.

Yeah well, my car comment was a bit an exaggeration obviously. Still, even data costs money. Having an employer check the claim, explaining to the customer to download it again and supplying a protected download link, then probably explain a bit more how he can make a backup, this all costs money. And all that because the customer didn't make a backup of a 25 EUR (or how much was it originally?) product.

As far as I see, they offer almost all expansions as DVD, but understandably, this costs more money. Maybe they would be better off, if they would offer all expansions for the same price, regardless of DVD or digital download. But I guess the same people would then complain about the digital download not being cheaper than the DVD, even though it should be.

Originally Posted by addman

Still, poorly handled. Also, what's up with the 21€ shipping costs within the EU? That should be like 5€, tops!

Insured shipping via DHL to EU costs atleast 15 EUR, via Hermes 10 EUR, without packaging. So they should offer it for 5 EUR and lose money? Very funny. What company do you work for?