BS - (resolved)

[banned]

Wow, was about to purchase the 'Disastersoft' stuff. No way now. Pretty poor customer service. I've messed up different downloads in the past and never been charged again.
Wonder what their profit margin is?
Anyway, no purchase from me. My little protest.

[Matt255]

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.

[Flanker35M]

S!

Matt255..they sucked it up and went on. Today there are so many crybabies and whiners, just because the idiotic phrase "Customer is always right". They are to an extent but these days it is just a system to be abused blatantly. I lost a CD..so what did I do? Got a new one..

No backup is fool proof, but if you do not backup, your loss. Of course losing a backup can happen but again not the most propable cause. Storm in a glass of water again..

[banned]

Originally Posted by Matt255

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.

Good point mate.

Perhaps if they explained it like that they may have had a better response, instead of being frig wits. Data is different than a CD or a car though mate. Perhaps if these people sent us disks with the product on it we can tuck the disk away just in case the comp blows up. Now that's a great idea.

[Flanker35M]

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

[bongodriver]

Originally Posted by Flanker35M

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

Some people don't like solving their own problems.

[banned]

Originally Posted by bongodriver

Some people don't like solving their own problems.

Oh Christ, he's back.

[bongodriver]

Originally Posted by banned

Oh Christ, he's back.

You going to throw another jealous rage?

[addman]

Originally Posted by Flanker35M

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

Still, poorly handled. Also, what's up with the 21€ shipping costs within the EU? That should be like 5€, tops!

[Matt255]

Originally Posted by banned

Perhaps if they explained it like that they may have had a better response, instead of being frig wits.

I would have a hard time writing a friendly response to the OP to be honest. The topic title alone says it all IMO. I think no response from desastersoft would've been best though.

Originally Posted by banned

Data is different than a CD or a car though mate. Perhaps if these people sent us disks with the product on it we can tuck the disk away just in case the comp blows up. Now that's a great idea.

Yeah well, my car comment was a bit an exaggeration obviously. Still, even data costs money. Having an employer check the claim, explaining to the customer to download it again and supplying a protected download link, then probably explain a bit more how he can make a backup, this all costs money. And all that because the customer didn't make a backup of a 25 EUR (or how much was it originally?) product.

As far as I see, they offer almost all expansions as DVD, but understandably, this costs more money. Maybe they would be better off, if they would offer all expansions for the same price, regardless of DVD or digital download. But I guess the same people would then complain about the digital download not being cheaper than the DVD, even though it should be.

Originally Posted by addman

Still, poorly handled. Also, what's up with the 21€ shipping costs within the EU? That should be like 5€, tops!

Insured shipping via DHL to EU costs atleast 15 EUR, via Hermes 10 EUR, without packaging. So they should offer it for 5 EUR and lose money? Very funny. What company do you work for?