BS - (resolved)

[addman]

It's quite simple, give the customer what he wants before you lose even more potential customers. The more you try to argue the more you lose. Incredible.

[svend]

Backup is easy, but as we are humans we can forget Even a backup or two will not garanti anything - backup on external HDD no garanti, backup on USB no garanti (it can be stolen you can loose it, HDD crash).

It`s not Thomas fault that I didnt remember to backup and it`s not his fault eigher if my backup media crashes. I will say though that it`s always an good idea to help out customers if they provide him with order info - a 2nd chance so to speak

I dont know if he will reply to my mail with a good solution - we have to see (he got my order mail and that should be enough).

[banned]

Wow, was about to purchase the 'Disastersoft' stuff. No way now. Pretty poor customer service. I've messed up different downloads in the past and never been charged again.
Wonder what their profit margin is?
Anyway, no purchase from me. My little protest.

[Matt255]

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.

[Flanker35M]

S!

Matt255..they sucked it up and went on. Today there are so many crybabies and whiners, just because the idiotic phrase "Customer is always right". They are to an extent but these days it is just a system to be abused blatantly. I lost a CD..so what did I do? Got a new one..

No backup is fool proof, but if you do not backup, your loss. Of course losing a backup can happen but again not the most propable cause. Storm in a glass of water again..

[banned]

Originally Posted by Matt255

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.

Good point mate.

Perhaps if they explained it like that they may have had a better response, instead of being frig wits. Data is different than a CD or a car though mate. Perhaps if these people sent us disks with the product on it we can tuck the disk away just in case the comp blows up. Now that's a great idea.

[Flanker35M]

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

[bongodriver]

Originally Posted by Flanker35M

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

Some people don't like solving their own problems.

[banned]

Originally Posted by bongodriver

Some people don't like solving their own problems.

Oh Christ, he's back.

[addman]

Originally Posted by Flanker35M

S!

What stops you making a backup CD or DVD yourself to tuck away, problem solved

Still, poorly handled. Also, what's up with the 21€ shipping costs within the EU? That should be like 5€, tops!