BS - (resolved)

[svend]

Originally Posted by drifter11

If you download Desastersoft campaigns Wick vs. Dundas make sure you save your copy because if you have to format your computer and want to redownload or buy the cd or dvd you can't..................

Yes, same happen to me. I lost the installer as I forgot to back up the software

Should I buy it again? ))

[zapatista]

Originally Posted by svend

Yes, same happen to me. I lost the installer as I forgot to back up the software

Should I buy it again? ))

no of course you shouldnt go and buy it again

as their representative posting here claims, if you send them your detailed information with purchase info they will be able to help you

if they dont, make sure you post it here and on other flightsim forums to warn other potential customers to stay away from their products. and if they dont resolve this quickly and efficiently, give some blunt feedback at online retailers where they sell their products to warn other people, like at http://www.amazon.de/Fliegerasse-Hel.../dp/B0053EO6VC (scroll to the bottom of the page where people can post feedback)

providing "game downloads' online has a huge cost advantage for the creators of these products, by very significantly reducing production and distribution costs (as well as removing the middle man commissions). the least they can do is have some decent customer service that addresses potential issues with that distribution medium that is otherwise so advantageous for them (and good documentation, and maybe a good installer program that maybe even automates the making of a backup ?).

[tintifaxl]

Originally Posted by zapatista

providing "game downloads' online has a huge cost advantage for the creators of these products, by very significantly reducing production and distribution costs

To be fair, they do offer the download product ~30% cheaper than the DVD version. What many online distributors like Steam and Origin don't do.

Should have handled the op's problem better, though.

[svend]

Originally Posted by zapatista

no of course you shouldnt go and buy it again

as their representative posting here claims, if you send them your detailed information with purchase info they will be able to help you

if they dont, make sure you post it here and on other flightsim forums to warn other potential customers to stay away from their products. and if they dont resolve this quickly and efficiently, give some blunt feedback at online retailers where they sell their products to warn other people, like at http://www.amazon.de/Fliegerasse-Hel.../dp/B0053EO6VC (scroll to the bottom of the page where people can post feedback)

providing "game downloads' online has a huge cost advantage for the creators of these products, by very significantly reducing production and distribution costs (as well as removing the middle man commissions). the least they can do is have some decent customer service that addresses potential issues with that distribution medium that is otherwise so advantageous for them (and good documentation, and maybe a good installer program that maybe even automates the making of a backup ?).

I just mailed them attached the order number info (the mail I received from them when ordering). I was very polite - so lets se what happen

[Flanker35M]

S!

Hmm..I always save my receipts from ANY online purchase. With PayPal it is even easier. Never had problems with any company. Backing up your stuff should be a BASIC thing to do..really. And the right way to deal with an issue is NOT come to a forum not even related to the company in question but contacting directly the company with all details required. Makes life much easier for both sides.

[addman]

It's quite simple, give the customer what he wants before you lose even more potential customers. The more you try to argue the more you lose. Incredible.

[svend]

Backup is easy, but as we are humans we can forget Even a backup or two will not garanti anything - backup on external HDD no garanti, backup on USB no garanti (it can be stolen you can loose it, HDD crash).

It`s not Thomas fault that I didnt remember to backup and it`s not his fault eigher if my backup media crashes. I will say though that it`s always an good idea to help out customers if they provide him with order info - a 2nd chance so to speak

I dont know if he will reply to my mail with a good solution - we have to see (he got my order mail and that should be enough).

[banned]

Wow, was about to purchase the 'Disastersoft' stuff. No way now. Pretty poor customer service. I've messed up different downloads in the past and never been charged again.
Wonder what their profit margin is?
Anyway, no purchase from me. My little protest.

[Matt255]

I wonder what people did back in the day when there were no digital download services like Steam around and people bought a CD/DVD and lost it then.

Or even with those games on floppy discs, long before the Internet was used to complain about everything.

I'll probably lose my car now and sue the manufacturer.

[Flanker35M]

S!

Matt255..they sucked it up and went on. Today there are so many crybabies and whiners, just because the idiotic phrase "Customer is always right". They are to an extent but these days it is just a system to be abused blatantly. I lost a CD..so what did I do? Got a new one..

No backup is fool proof, but if you do not backup, your loss. Of course losing a backup can happen but again not the most propable cause. Storm in a glass of water again..