BS - (resolved)

[tk471138]

we shouldnt have to BACK stuff up to retain what we had already paid for...


#1 that is why i ONLY buy boxed versions of games....so no BS can occur....

never spend money on something that you can hold in your hands !!!!!!! you would think that common sense would dictate this, but alas some people like giving their money away...

you should make threats to this company...but only threats that you will be willing to carry out....put the fear of god in to these people...

[drifter11]

E-mail I received this morning ... lesson learned You cannot re-download it. Also you cannot re-order a CD/DVD if you lost it. Save your Software!



Cheers

Thomas

[Meusli]

I asked them on their forums before I bought it if a backup was available. They said no back then. In today's world of steam downloads it does stick out as sort of odd but you have to imagine the cost of running such a system for what is essentially a small studio.

[CaptainDoggles]

Originally Posted by drifter11

E-mail I received this morning ... lesson learned You cannot re-download it. Also you cannot re-order a CD/DVD if you lost it. Save your Software!



Cheers

Thomas

That's f*cking bull that they won't give you another download.

Go pirate their stupid campaign. You paid for it legitimately. It doesn't cost them anything to send you another copy. What a joke.

[skouras]

already have save my copy
i knew that if something goes wrong im not would able to recover it
however this is not a solution

[furbs]

I would expect a rapid change of mind shortly.

[drifter11]

Sent them a e-mail saying I have a receipt for the download no reply back to playing silent hunter 5 for me.....

[Madfish]

Wasn't the company name desastersoft? Seriously, what a joke.

[zapatista]

Originally Posted by drifter11

Sent them a e-mail saying I have a receipt for the download no reply back to playing silent hunter 5 for me.....

thx for the warning

i intended to get one of their campaigns as an addon for CoD (now that i can run it since the last beta patch), but i wont buy it now !

if we buy a game on cd/dvd, and we loose the dvd or damage it, i can understand a company not having to replace it because we actually had "the goods" and lost them or damaged them. its a straight forward issue (yet a few companies/stores will still do it, if you have proof of purchase etc...)

but for an internet download of a program that is sitting on a pc made of unreliable hardware and very temperamental OS software that is prone to become corrupted/damaged/crashed (or even stop functioning if you replace some hardware elements), its absurd and very bad business practice of them to not assist you and allow 1 or 2 re-downloads with proof of purchase supplied

i would suggest you give the same warning to CoD users on some of the other main CoD forums, like ubi forums and simhq. with them loosing sales over it (as they should), they will either wise up quickly or become non existent because of their bad customer service and greedy inefective "business model"