Quote:
Originally Posted by BlackSix
Unofficial status at 14:45
1) I have no information about the patch
2) I have no instructions to prepare an Friday information update
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Dear BlackSix - I refer to your post in the locked thread, where you complain about the users negativity and you link this to the absence of a Friday update.
As an experienced manager in the services business let me give you a very friendly advice: closing the communication channels with your customers will not improve a tough situation, on the contrary it will worsen it. I already see - in this very forum - some long-time, faithful and disciplined users turn into angry terrorists. And your company needs prophets and apostles, not terrorists spreading negativity about your product. The success of Il2 Sturmovik was very much due to this "word of mouth" positive publicity. As I see it now you are setting up the stage for a completely opposite result: angry ex-customers telling to their friends to keep away from this product. And I I BELIEVE THAT MG DOESN'T DESERVE IT, BECAUSE OF THE HUNDRED THOUSAND HOURS OF DEDICATED AND PASSIONATE WORK which went into CloD.
In the customer-supplier relationship you have only one option: tell the customer the bad and the good news. Silemce is never a solution.
Cheers,
Insuber
03-17-2012, 01:00 PM
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