kb.exe has stopped working on startup

[rattaplan]

I've got exactly the same problem.
Downloaded the game from Direct2Drive and after a brief black screen I get a "kb.exe has stopped working" error. Tried running it as an administrator, as well, to no avail. I'm on Win 7.

FYI, the Zip file unzipped without a problem so it's doubtful that the file was corrupted during download.

Here's some extra information about the error (in case it's useful).

Problem Event Name: APPCRASH
Application Name: kb.exe
Application Version: 0.0.0.0
Application Timestamp: 4a51a438
Fault Module Name: kb.exe
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4a51a438
Exception Code: c0000005
Exception Offset: 0023b051
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1043
Additional Information 1: b856
Additional Information 2: b85601dbefe83727fb9d28848a0ac799
Additional Information 3: 7b15
Additional Information 4: 7b156abb17e114d87a57441eb6c74993

[gtcjr1]

I'm having the same problem, anyone have any idea on how to fix it?

[rattaplan]

Anything known about this issue yet?
I've tried Direct2Drive technical support but all I got from them was the suggestion to go and ask support from the game developers..

P.S. I've tried the demo and that worked fine for some reason.

[Nike-it]

This issue is forwarded to the devs. I'll post the answer, when I get one.

[Nike-it]

Guys, please post the size of the KB.exe please.

[rattaplan]

The size of my "kb.exe" is 19.022 kb.

Incidentally, I've got some more information that may perhaps prove useful for the devs.
As an experiment I just installed the game on one of my older PC's (with WinXP) and the game booted up without a hitch.
So it looks like this issue is concentrated to Vista and Win7 only.

[Setanta]

I got an email from D2D asking me to re-download the file making sure I used their downloader and deletig all instanes of the download/installed game off my system. I did so and it now works fine. Corrupt file at either the D2D end or corrupted in the DL process maybe - but interesting that I wasn't the only one. DON'T download the zip file by right-click download, install the D2D downloader and get the file with it (I had to use IE for this, not Firefox) as it auto-extracts the zip as part of the DL process.

I had a quiet giggle over one or two other emails that I got saying that my video card/laptop (6 months old) was too old for the game etc... because the demo and original game play out just fine as do games that have higher resource needs But I guess you have to exhaust every avenue.

[gtcjr1]

My kb.exe size is 19,022 kbs