Ratings or real comments?

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I’ve noticed I used to rely a lot on ratings because it’s just faster — you see a score and kind of assume that’s the overall picture. But recently I signed up for a platform that had a pretty decent rating, and my experience didn’t really match that number. It wasn’t terrible, just different from what I expected. Since then I’ve been wondering if I should be reading more actual comments instead of just looking at stars. What do you usually trust more?