11-18-2013, 05:06 PM
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Approved Member
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Join Date: Aug 2010
Posts: 553
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Here is my email chain with support...
Hello again Matt,
Sure thing, and even If I forget (I get a few dozen e-mails every day), be sure to remind me with another e-mail
And once again, sorry about your situation altogether :/
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Have a good day,
Maciej Wechterowicz
1C Tech Support
Quote:
From: Matt Caspermeyer [mailto:matt.caspermeyer@cox.net]
Sent: Tuesday, November 19, 2013 5:37 PM
To: '1C support'
Cc: bwysocki@q-loc.com
Subject: RE: King's Bounty - Crossworlds Windows 8.1 Crash
Maciek:
Okay – thanks!
I’m glad to hear that you’re at least pursuing a resolution. I do understand that this is one old game and that most of your resources are reallocated to new game development.
Thanks again for your email and I hope you and StarForce are able to get through Microsoft’s thick skin and get a resolution to this sometime down the road.
If you do, please keep me in the loop with respect to progress on this situation – I’d greatly appreciate it!
Matt
Quote:
From: 1C support [mailto:support@1cpublishing.eu]
Sent: Tuesday, November 19, 2013 2:43 AM
To: 'Matt Caspermeyer'
Cc: bwysocki@q-loc.com
Subject: RE: King's Bounty - Crossworlds Windows 8.1 Crash
Hello again Matt,
We are actually in close contact with StarForce since it all started and they state that Microsoft is dodging their e-mails while they also desperately are looking for a more permanent solution. But being DRM free or switching to another DRM doesn’t solve the problem as this new “feature” does block some applications while allowing others for reasons unknown to everyone but Microsoft. Also, please try to understand that providing patches for all old games that might have this problem would be extremely ineffective cost and resource-wise. The patch you mentioned is a one-time thing for one game, so that doesn’t really fit into our situation…
Either way, please rest assured that we’re not just stay still in the “position of not being able to do anything” and are trying to get this situation fixed but it’s very hard without any help from MS…
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Have a good day,
Maciej Wechterowicz
1C Tech Support
Quote:
From: Matt Caspermeyer [mailto:matt.caspermeyer@cox.net]
Sent: Monday, November 18, 2013 7:04 PM
To: '1C support'
Cc: bwysocki@q-loc.com
Subject: RE: King's Bounty - Crossworlds Windows 8.1 Crash
Maciek:
Thanks for your email!
I read the forum thread that you mentioned and it indeed does seem like this is a new “feature” of Windows 8.1 and I understand that StarForce Technologies’ former technique for comparing the version number no longer works and is what is causing the error message and application launch failure. It seems to me that the proper solution is to work with StarForce Technologies and have them provide a fix to their DRM technology that works in Windows 8.1.
If this is not possible, I hope that you will consider switching to a different DRM solution as both King’s Bounty – The Legend and Warriors of the North do not have this problem. Do you have versions of Crossworlds that use a different DRM solution? I see that GoG sells the Game of the Year Edition – is this DRM free? If it is, then it seems like there is indeed a solution and perhaps something for you to consider to fix the game for your loyal customers.
I’m not 100% sure if it is the same problem, but a another game (Game of Thrones) had the exact same error message identified here:
http://forum.gameofthrones-rpg.com/v...php?f=7&t=2509
The company that created this game provided a fix as identified here:
http://forum.gameofthrones-rpg.com/v...php?f=7&t=2504
I hope that you reconsider the position of not being able to do anything because it does not look like Microsoft is going to make this change and there must be something you can do from your end as it appears another company already solved this problem with their game.
Thanks again for your email!
Matt
Quote:
From: 1C support [mailto:support@1cpublishing.eu]
Sent: Monday, November 18, 2013 2:17 AM
To: 'Matt Caspermeyer'
Cc: bwysocki@q-loc.com
Subject: RE: King's Bounty - Crossworlds Windows 8.1 Crash
Hello and thank you for contacting us,
Unfortunately, your problem is tied to upgrading Windows 8 to version 8.1.
As described in this thread: http://social.msdn.microsoft.com/For...ith-windows-81 it is the fault of Windows 8.1, which prevents DRM software and older games from working properly. I’m really sorry about your situation, but there’s nothing we can do, aside from urging Windows to provide a fix, but so for they are deaf to our pleas and I was told, that they consider this problem a feature (!!!), not a bug…
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Have a good day,
Maciej Wechterowicz
1C Tech Support
Quote:
From: Matt Caspermeyer [mailto:matt.caspermeyer@cox.net]
Sent: Saturday, November 16, 2013 8:20 PM
To: support@1cpublishing.eu
Subject: King's Bounty - Crossworlds Windows 8.1 Crash
Dear King’s Bounty Support:
King’s Bounty – Crossworlds crashes upon launch in Windows 8.1. The program ran fine on my computer in Windows 7 and 8. Also, King’s Bounty – The Legend and Warriors of the North launch fine in Windows 8.1.
I’ve attached the crash report file for your analysis.
Thanks for your support!
Matt Caspermeyer
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Last edited by MattCaspermeyer; 11-19-2013 at 04:11 PM.
Reason: Updated Conversation with Tech Support
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