Quote:
Originally Posted by robtek
What really is disturbing is the quick bashing of a small, i mean really small, company, which doesn't has a big staff for customer care or a legal department,
and is working in a niche where a few pirated copys really have consequences.
Customer care, in the form as it is idealized here, is possible for multimillion Dollar Companies, not the few man shop that we have here were the boss really has to work.
Some people here are really letting their imagination run free.
Bottom line is that when a PROOF of buy is presented the download is possible, again.
Usually it is always a communication error, technical or attitude related.
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No.
Look at it logically. There is no associated cost with re-distributing a digital download. Anyone who says different is lying. They already pay for their bandwidth; that's a sunk cost.
What other costs are there? 30 seconds of paid time to answer the email?
AFAIK the original poster had proof of purchase. He stated I believe more than once that he had emailed desastersoft with his receipt.
This is just a case of a small company not understanding that the rules of customer service apply to them as well.