Backup is easy, but as we are humans we can forget
Even a backup or two will not garanti anything - backup on external HDD no garanti, backup on USB no garanti (it can be stolen you can loose it, HDD crash).
It`s not Thomas fault that I didnt remember to backup and it`s not his fault eigher if my backup media crashes. I will say though that it`s always an good idea to help out customers if they provide him with order info - a 2nd chance so to speak
I dont know if he will reply to my mail with a good solution - we have to see (he got my order mail and that should be enough).