Quote:
Originally Posted by Ataros
After reading all negative emotions in the update thread 2 considerations came to my mind:
snip . . .
3 cases that clearly show that Luthier either does not get feedback from community or sets priorities wrong:
- coop case (luthier still thinks coops work in spite of bugtracker #1 issue vote / or he is not informed properly) http://forum.1cpublishing.eu/showpos...postcount=1910
- online crashes after October 2011 patch not set as #1 priority(with "we have not experienced crashes for months now in internal testing" in spring 2012)
- online sound lost for 3-4 months after May or June 2011 patch and not set as #1 priority. |
A very well thought out post.
I support the majority of what you have stated except item #3. While I understand your statements of procedure to support your claim of "Luthier either does not get feedback from community or sets priorities wrong:" . . . there is no empirical data that shows that Luthier does not receive the information - ie., he may receive it from alternate sources.
The priorities listed via the bug report are not IMHO, all the issues that are on the table to be weighed to create a priority list. For example, how can bugs be resolved if they have not yet gotten the engine to work optimally?
My position is: that this is a priority that would circumvent any other implied priorities. All other priorities are placed in drawer B while items in drawer A are being resolved.
Other than that I think that your post has much merit.
I would go further (as a prior IT person and major project leader) and state that: It is not whether issues are being corrected (because we know that they are), but rather - managing customer expectations and utilizing appopriate methods of communicating. When dates are specified, expectations are raised and those dates are expected to be met. Sometimes issues arise wherein those dates are impacted and they slip. BUT . . . . . this cannot become the norm. It is the management of expectations through communication that is extremely important in business to realize business goals.
Cheers.