I maybe oldfashioned, but this is a good address for getting help quickly:
http://forums.ubi.com/eve/forums/a/frm/f/49310655
As Monterey posted, I guess it's an ISP-problem, but I am pretty sure there were several people with the same problem posting in the forum noted above.
As a sidenote, Monterey, your avatar is really funny. FLYAP38 on a Mercedes - LOL.