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Old 03-22-2012, 08:41 PM
Insuber Insuber is offline
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Join Date: Oct 2007
Location: Paris - France
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If you want examples of a correct customer - developer relationship, look at the iPad apps. The developers - most of them - have websites with development plans, public bug lists, blogs, Q&A. They normally answer to emails by the hour. If you want an example:

http://notesplusapp.com/versions/development-progress

Those devs want to retain the existing customers, and attract new ones showing an excellent after sale support. It counts a lot.
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