philip.ed |
03-21-2012 01:52 PM |
Quote:
Originally Posted by Sutts
(Post 401289)
That may be true DroopSnoot, I just see negative statements like this to be unnecessary and potentially damaging to the way visitors to the forum perceive the product.
"the time has come now for the buyers to choose whether or not they will offer their continuing support"
"the more you're put off supporting the team"
Why even talk about cutting support for the developer when we haven't even seen what they've been working hard to deliver these past months? At least give them the chance to rectify things.
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I'm not supporting these suggestions at. I'm merely playing Devil's Advocate. Look at my last few postings, and my stance should seem pretty clear. The team has no wish to upset the community and ruin their business, but recent postings (perhaps translation issues?) appear otherwise.
I don't think people need to be lectured to offer support. If a new customer came here, unsatisfied with the product, and had the developer post a Banjo video, they would be pretty annoyed. You have to be a long-term member to see the humour; so if we are to assume the team are catering for the long term members, and the long term members are now getting annoyed....
it's a tricky situation.
I promote what I've always said before: a topic may have a few negative posts, but if left in isolation they are harmless. If they get expanded into 20 page topics, it's then that the aggression, flaming, nastiness comes out. From all sides.
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