Fulqrum Publishing Home   |   Register   |   Today Posts   |   Members   |   UserCP   |   Calendar   |   Search   |   FAQ

Go Back   Official Fulqrum Publishing forum > Fulqrum Publishing > Men of War

Men of War New World War II strategy game

Reply
 
Thread Tools Display Modes
  #1  
Old 02-19-2014, 07:58 PM
tehotihoukan tehotihoukan is offline
Registered Member
 
Join Date: Feb 2014
Posts: 3
Exclamation Men of War Assault Squad 2 - paiment refused (after 1 month)

Hello guys,

i'm a really fan of the MoW Serie and backed the Call to Arms few monthes ago.
For this reason I received a beta access to Men of War Assault Squad 2. Version I have been playing for nearly 1 month now.

In the meantime, when AS2 was in steam store, I bought it the first day. More precisly I bought the Deluxe Version (which is still available in sale on steam)


But today, when starting Steam, I had a message telling me that my paiment for Men of War AS 2 was refused...and it proposes me to ask for a reimboursment.

I'm quite estonished by this....

However the game is still listed in my list of games in Steam.


Could someone (from 1C I guess) explain what is happening ?

Is this because the game release has been postponed ?
What am I supposed to do ? ask for a reimboursement ?...

TIA.
Attached Images
File Type: png 2014-02-19_20h52_00.png (4.1 KB, 10 views)
File Type: png 2014-02-19_20h52_20.png (10.5 KB, 10 views)
Reply With Quote
  #2  
Old 02-20-2014, 08:38 AM
nedley nedley is offline
Registered Member
 
Join Date: Jul 2010
Posts: 13
Default

This has also happened to me, but the game is not still listed in my game library.
Reply With Quote
  #3  
Old 02-20-2014, 12:48 PM
Janys Janys is offline
Approved Member
 
Join Date: Oct 2008
Location: Prague, Czech republic
Posts: 34
Default

It seems like your issue is connected to the fact that in order to start the Closed Beta as promised in Steam Store, the devs had to cancel any activated beta access for several hours until they set live the new Closed Beta.

I believe you should be able to install the game in a few hours. Please contact us again here or at support[at]1cpublishing.eu if that doesn't happen.
Reply With Quote
  #4  
Old 02-20-2014, 08:29 PM
tehotihoukan tehotihoukan is offline
Registered Member
 
Join Date: Feb 2014
Posts: 3
Default

Indeed,
the game downloaded and was activated tonite

Yipie !

Last edited by tehotihoukan; 02-20-2014 at 08:39 PM.
Reply With Quote
  #5  
Old 02-21-2014, 12:41 PM
nedley nedley is offline
Registered Member
 
Join Date: Jul 2010
Posts: 13
Default

Thanks for the reply Jayns.

The game has re-appeared in my games list on steam, but when I click it to run the game, it re-directs me to the steam store page for MOW:AS2.

Right clicking on the link does show that I have 4210MB of local files for the game though. Confused.
Reply With Quote
  #6  
Old 02-21-2014, 04:09 PM
Janys Janys is offline
Approved Member
 
Join Date: Oct 2008
Location: Prague, Czech republic
Posts: 34
Default

nedley, can you please check whether Steam refunded your payment? Frankly speaking, I'm not 100 % sure how Steam payments work internally. Your best bet would be to contact Steam support, because this looks like some sort of issue in their system.
Reply With Quote
  #7  
Old 02-21-2014, 05:31 PM
nedley nedley is offline
Registered Member
 
Join Date: Jul 2010
Posts: 13
Default

I didn't pre-purchase with Steam. I backed 'A Call To Arms' on the kickstarter page so I was simply emailed with my closed beta key previously... Seems a shame those who have been following both games for the longest are having problems now
Reply With Quote
  #8  
Old 02-22-2014, 08:37 AM
tehotihoukan tehotihoukan is offline
Registered Member
 
Join Date: Feb 2014
Posts: 3
Default

I think that the current beta is only for those who preordered the game, and no more for those who backed Call to Arms. that may explain why you have no more access.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 10:22 PM.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright © 2007 Fulqrum Publishing. All rights reserved.