Let's get constructive?

[Ataros]

After reading all negative emotions in the update thread 2 considerations came to my mind:

1) Making slow steps due to bad issues is not a problem. Loyal customers can wait for some time if they see progress in the right direction. Setting wrong priorities is a problem though. Management starts with setting priorities.

2) According to theory of systems any system without feedback will die very soon. If Luthier does not get clear, strong and ruthless understanding about community priorities from the forums or via BlackSix, IL-2 project will be a dead system soon.

Three cases that clearly show that Luthier either does not get feedback from community or sets priorities wrong:
- coop case (luthier still thinks coops work in spite of bugtracker #1 issue vote / or he is not informed properly) http://forum.1cpublishing.eu/showpos...postcount=1910
- online crashes after October 2011 patch not set as #1 priority(with "we have not experienced crashes for months now in internal testing" in spring 2012)
- online sound lost for 3-4 months after May or June 2011 patch and not set as #1 priority.

Il2bugtracker set up by community is a great tool to check and fine-tune the priorities but it was not visited by Luthier for 2 months already (at least under his forum name to encourage reporters).

Trust is 99% lost as we can see from comments in the update thread. This will definitely lead to the sequel failure, especially if it is released in a new field of MMO(more new code and bugs).

Let's get constructive.
Can anything be done to get trust back and save the company?
1) Get priorities right. E.g. take top 30 most voted bugs/issues from the il2bugtracker.com and fix 1-2 of them every 2 weeks with beta patches. Yes, not be lazy to assemble patches every 2 weeks in spite of the fact it takes time of chief-developer. When 20 bugs out of 30 are fixed, add another 20 to the list and repeat.

2) Fix feedback channel. Kindly ask B6 to present 5 top forum trends (discussed issues) to Luthier on weekly basis and report results on the forums. Sometimes bosses in Russia do not like to hear bad news and are getting angry when subordinates disturb them with them. In this case it takes courage to meet a boss every week and say unpleasant things about wrong priorities, new bugs, ets. But someone has to start doing this to enable feedback channel. Without feedback the system is dead (see link to coop case above).

Please show some real understanding of the situation and practical steps forward. Anything less then that will not help any more. Too little, too late.

Can this be done? This is only BlackSix's and Luthier's responsibility to take this responsibility and do it whatever the cost is. I do not think I can help more with bugtracker, FMB popularisation or whatever. Nothing will help if a company is producing something customers do not want instead of delivering what is wanted most (and voted!).

If you have better constructive ideas please add. I hope B6 will send a link to the thread to Luthier and they both frankly share their ideas on how to get trust back too.

PS. Sorry that I am not around very often. Meanwhile started to learn RC flying in a sim )