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IL-2 Sturmovik: Cliffs of Dover Latest instalment in the acclaimed IL-2 Sturmovik series from award-winning developer Maddox Games.

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  #11  
Old 05-26-2011, 12:07 PM
michelip michelip is offline
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I've had similar: Steam Message "we've come up empty". No trace of COD.in Steam library. Steam have replied to my enquiry. I have to send them photos of the game box both inside & out as well as the leaflet with the rego. number before they'll help. All that when I'm supposed to be registered with them. No more STEAM-dependent sims for me!
Pete.
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  #12  
Old 05-26-2011, 12:12 PM
WTE_Matty WTE_Matty is offline
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Did you get it resolved at the end Pete? How long did you have to wait for them to reply?
Last edited by WTE_Matty; 05-26-2011 at 12:15 PM.
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  #13  
Old 05-30-2011, 06:43 AM
michelip michelip is offline
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Default "We've come up empty"
No Matty - problem persists. I tried to send them photographic proof of ownership as requested but got no acknowledgement. Same message shows up every time. I've been frozen out for about 10 days now! I seem to have run out of options.
Pete
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  #14  
Old 05-30-2011, 07:16 AM
SsSsSsSsSnake SsSsSsSsSnake is offline
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in my experience with Steam support they suck bigtime.
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  #15  
Old 05-31-2011, 02:11 AM
WTE_Matty WTE_Matty is offline
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Emailed photo of my cd key + other numbers to them as well. It has been two weeks now. Have you tried to reinstall STEAM or ClOD?
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  #16  
Old 06-05-2011, 10:12 AM
WTE_Matty WTE_Matty is offline
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Reinstalled Steam and tried to reinstall ClOD as well - unfortunately got Duplicate Product Code message so no go. Steam apparently needs more time to investigate further...tbc...
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  #17  
Old 06-11-2011, 05:43 AM
WTE_Matty WTE_Matty is offline
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Finally - Clod is available again. Still wandering what has actually happened - STEAM support didn't offer any explanation. Glad it's all sorted now though.
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  #18  
Old 06-11-2011, 06:28 AM
Skoshi Tiger Skoshi Tiger is offline
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What a drama! Glad it was eventually sorted out for you. Events like this can't be good for their reputation!

Cheers!
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