NP has an outstanding track record for product support both directly and through their dealer network in my experience working with them on the beta team. I've rarely seen a company that will go as far out of their way to help customers directly as NP does.
If you purchased directly from NP they will pay for the return shipping, and if you purchased through their dealer network contact your seller and they will make arrangements for you.
Hopefully the number of affected customers is limited and at worse I suspect a delay for the replacement unit of a couple weeks for international customers.
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12-26-2010, 03:02 PM
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