steam special offer problems

[name's_ASH]

I had the same problem and wrote to Steam. Here is what tech suport wrote back.

"Please go to the games menu and check the Manage Gift and Guest passes option. Sometimes gifts are given to the owner of the account instead of the game being automatically registered to the account. You can then gift the game to yourself."

When you are in that section of your Staem account email it to yourself and then open Steam, it should be there. It did work for me.