Why so little interaction with the community?

[kristorf]

Personally I think people are just fed up now (possibly from us mug customers and the lack of interaction from dev's), so they are now leaving and only popping in occasionally to see if any mythical patch news (not old promises) has been posted

[addman]

Originally Posted by kristorf

Personally I think people are just fed up now (possibly from us mug customers and the lack of interaction from dev's), so they are now leaving and only popping in occasionally to see if any mythical patch news (not old promises) has been posted

Spot on! That's what I'm doing. Nothing left to say really, just waiting and watching for something to happen, anything!

[ACE-OF-ACES]

Originally Posted by MadTommy

p.s thanks for your usual contribution to the subject, ever enlightening.

Your welcome! S!

[Walrus1]

Originally Posted by zapatista

since then a handful of perpetual whiners and psychopathic trolls who camp here have even been bitching at whatever is positive about the sim as it has been gradually fixed, so it stinks up the forum and doesnt really create an environment for positive interaction

Bingo.

This forum, a 'company forum,' has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance. Why this is allowed to continue by the moderators is a mystery to me. Why Luthier and other company reps rarely come here anymore is not.

[Storm of When]

Walrus why do you think so many people that worshipped IL2 have become so disillusioned, using negative feedback as an excuse for the lack of customer care is a pretty poor excuse in my book.

[Mysticpuma]

Originally Posted by Walrus1

Bingo.

This forum, a 'company forum,' has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance. Why this is allowed to continue by the moderators is a mystery to me.

Okay, so we are not entitled to an opinion.

Please let me find my Rose tinted glasses!

The whole point here is that there is nowhere else to voice our opinions. There are problems. Are they unique? How do I find out? I ask the other members on these forums.

I then hope the developer's respond (the don't).

If it's an issue, I raise a bug report.

"has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance"

Because if they don't listen how the hell can we get the software working properly?

The problem is "the don't listen". If they did why would we (after 18-months) be told that they don't even read the bug tracker? That's because "they don't listen".

Why release a beta patch? Beta patches are for beta testing, we give Beta reports. They don't read the Bug tracker and they don't read the threads where bugs are reported?

What's the point in this amount of feedback and testing;

http://forum.1cpublishing.eu/showthread.php?t=33610

B6 wrote "The main goal of this version of the patch is, once again, to locate and fix any remaining crash bugs. Please continue sending in your logs and crash dumps to ishevchenko@1cpublishing.eu

Please enable logging in your conf.ini (Log=1). If the game crashes, send us the log file it creates in your [My Documents]\1C SoftClub\il-2 sturmovik cliffs of dover folder, and any .dmp files created in a cppdump folder under the main game installation."

when the only people who are going to make an effort are those affected by it?

If you are going to release a Beta patch at-least listen to the replies and responses to issues raised?

But they already said they are not even reading them.

So the only reason there are "whiners" here is because they cause people to whine! If they responded, regularly spoke with the community...LISTENED to the community, CloD would be vastly superior to what it is today.

MP

[Walrus1]

Originally Posted by Mysticpuma

Okay, so we are not entitled to an opinion.

No, but when the opinion becomes that the poster has given up on the game and is hostile to it's developers, then it is time to move on. Some of these people are so obsessed with this forum and their antagonism towards the developers that it has become kind of a strange pathology. This is not helpful to anyone.

Originally Posted by Walrus1

Bingo.

This forum, a 'company forum,' has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance. Why this is allowed to continue by the moderators is a mystery to me. Why Luthier and other company reps rarely come here anymore is not.

It's become dominated by people who purchased the game but dislike the fact that the game is not entirely fit for purpose, after 19 months of broken promises & very poor communication the customers are voicing their opinions, after all Luthier once stated that he thrives on criticism, well if that is still true then this is the place for him.

[jermin]

Originally Posted by Feathered_IV

I get the impresion that Luthier, much more than Oleg, does not particularly like the community or his product's customer base. Whenever he has referred to us, it has been with some disdain and a sense that we are an unpleasant nuisance to his circular development cycle.

I have the same feeling. Let's try to understand their logic lying behind such consideration.

Right now the sales of CloD per time unit has drpped down to a steadily low digit. Those who didn't buy CloD before and on its release are not likely to ever buy it, after seeing how disapointing the game status and aftersale support have been.

They have eraned all what they could earned. In order to presell as many copies as possible, they even kept sending out falsely optimistic information regarding the status of game development to the eagerly waiting community.

With that amount of money, though far from satisfactory, they initially attempted to fix this game, in hope of persuading those waiting custumers, who still held their money in hands, to take their moves.

But the development was not going as smoothly as they originally thought. They spent too much time and resources without getting equivalent outcome. And the market price of the game dropped quickly. It became more and more pointless to continue that attempt, since even if the game is finally fixed, its generated sales (as low as $3 per copy) won't bring them enough profit to cover the expense of the remedial development.

So from a business viewpoint, shifting their development priority to the sequel was obviously right.

Now here comes the most important part. Because 1C has nearly no competitors in the WW2 sim market that can cast threat to them, they don't need to keep us engaged and satisfied. The reasoning behind this is that they are not afraid to lose their customer base, because nobody can steal it, at least for now. They know clearly that as long as they finally get the sequel back on track, those who formerly swore not to buy the sequel will still happily empty their pockets for it.

Sadly, once buyers make their payment, they lost their controlability over the developer. That is why a refund system is essential.

Sent from my Milestone using Tapatalk 2

[Redroach]

Originally Posted by MadTommy

Why do we get so little communication and interaction from Maddox Games with the community?

I really don't understand. We know there are issues with the game, Luthier has repeatedly said he is not happy with the state of the game.

[...]

With supposedly the future of the sim & developers dependant upon the success of a sequel you'd think the team would try and keep its customers somewhat engaged. Its just so baffling and counter productive to future sales. It is certainly putting me off any future purchase from Maddox Games.

I'd love this series to be a success, but for the love of god Maddox Games seem to be their own worst enemy.

It's because they've probably realized, finally, that the game, the series and all that is attached to it, is finished. They chose to steer their product head-on against a wall, willingly and knowingly. Now, the invoice seems to be on its way... why still bother then?


P.S.: nm Zapatista... it's just luthier's alias on which he can lash out and swear anonymously!