Why so little interaction with the community?

[furbs]

Originally Posted by bongodriver

We've all seen what happens when a gesture is made here........just not worth the effort.

That's right, its only their jobs after all.

What we need to do is boil down the 150 questions to the 10 most important ones to this community, if the devs cant answer just 10, then i give up.

[LoBiSoMeM]

Just bring me Oleg back, please...

I miss him.

[Force10]

Originally Posted by bongodriver

We've all seen what happens when a gesture is made here........just not worth the effort.

Yep...having customers wanting to purchase your next product really isn't worth the hassle. I mean...what business really needs customers...right?

[pstyle]

Originally Posted by furbs

What we need to do is boil down the 150 questions to the 10 most important ones to this community, if the devs cant answer just 10, then i give up.

Not a bad suggestion actually...

[Mysticpuma]

Originally Posted by Mysticpuma

Honestly B6 if that's the best that can be done it's just opening this thread up to the harbingers of doom. Sadly I believe I have become one

You offered us after (MANY) months the chance to actual actually get answers to the many issues that have been raised. The community again was sparked into life! At-last, a chance to get some actual, proper input from the devs.

What do we get! No answers, too many questions!

Seriously?

The only issue is that this whole fiasco of disrespect for those who really love the IL2 series who again were lured into thinking that we we important to the devs, feel again that we have been lined up for a practical joke!

I can see Luthier rolling on the floor laughing "haha, they actually believed I was going to listen! Too funny! Put the questions in the bin, I have to finish my next practical joke and see who falls for that!"

The only reason the disrespect and disillusionment has swept this forum is from the totallack of interest and apathy apparent from 1c regarding those who actually care to post issues or bugs that need fixing only to hear that the bug tracking isn't even read!

But post your questions regarding the real issues and bugs and Luthier will ignore those too!

If anyone at 1c had bothered to visit these forums, react to the vast input that has ben made, the community wouldn't have had to ask so many questions (that he can't be bothered to answer). They could have been answered over the last 18 months in something called a Friday update?

The total lack of disrespect and apathy on the part of 1C is something I don't believe I have encountered in years of visiting forums.

The main issue now is trust. We are told (wel guess!) that BoM is the next greatest Sim, but why the hell do you expect us to believe that, when 1C can't even be trusted to answer genuine questions regarding software on which people have already spent money?

I don't know if 1C can gain the respect back, once bitten, twice shy!

I can only say as others have, we are all busy, we all have jobs or other things that encroach on our time, but we care bout this product which is why we offer inputand suggestions for making it better.

It's a shame that 1C don't appear to have the same passion for their product as we do and that can only mean they are not interested in anything but the money they get.

If Luthier makes an effort in his busy day to spend just 20 minutes on a Friday (even at home!) like we have done daily for many months then it would be a start, but what makes us think that he will be bothered after his last foray into the forum?

The only issue that has made negativity rage through these threads is the the lack of input after Luthier apparently showed he was interested in the community. The lack of answers has reinforced what many believed, that we'll only be of interest again when he has some more dodgy software to offer from the back of a car!

He needs to answer the questions that we took time to ask to at least start gaining some respect and credibility if he wants us to believe in his commitment to us and our future investment in software he claims is fit for release!

Answers to questions please that were asked and we'll go from there.

Disillusioned, MP

I think it's also worthwhile adding that in this thread:

"http://forum.1cpublishing.eu/showthread.php?t=34369"

the first post by BlackSix reads:
"Attention! Please ask questions for Luthier in this thread. He will try to answer them tonight."

This followed Luthier saying here:

http://forum.1cpublishing.eu/showpos...63&postcount=1

"I'll be back at the end of the day to answer your questions".

Falstaff "I meant to post this earlier....it is silly to scape-goat Luthier or make him the poster-boy".

I'm just pointing out he was the one who came forward and offered to answer the questions, so he is the point of contact.

Let's also remember BlackSix saying that the answers weren't coming last-week as it was a Saturday and they don't work Saturday's!

So regarding my original post. I work most of the week, but I do visit the forums regularly. I make time to post (like now). It's a few minutes...that's all.

If they had spent a few minutes each week over the last-year telling us that the issues raised, the bugs reported, the suggestions given were actually of use and interest to them AND ACTED ON THEM, the software would be in a far better state than it is now, it would represent the input and knowledge of a simming community that really does know what it's on about and it would have held more authority if they had actively responded to the BETA TESTERS input as this is what we were told we were????

Remember everyone saying "IT'S A BETA", well after all the bugs that the players found and posted, the issues they raised, the questions they asked....we find out that the bugtracker isn't even read by the Developer's?

What's the point of releasing Beta Patches and we then get told we are Beta testing....only to not actually bother listening to the reports on the testing itself?

It's this type of 'support' that just makes me think that we are currently being strung along until the 'NEW' BoM comes out. I look forward to hearing the words "Place-holders" and "not final graphics/FM/DM/Weather/Features" being used until at least a year after it's release.....and then there'll be a sequel that will fix that too!

So I ask again. To rebuild some trust and faith in those who actually do care about this software (CloD not BoM for now), please answer some the questions you asked for and get one of your software developers to actually look at the Bug tracker and see what the main issues really are.

How the hell can you expect to fix the software when you aren't even looking at the issues and listening to your beta (patch) testers?

MP

[Toni74]

So true. So sad. So hopeless.

[Walrus1]

Originally Posted by zapatista

since then a handful of perpetual whiners and psychopathic trolls who camp here have even been bitching at whatever is positive about the sim as it has been gradually fixed, so it stinks up the forum and doesnt really create an environment for positive interaction

Bingo.

This forum, a 'company forum,' has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance. Why this is allowed to continue by the moderators is a mystery to me. Why Luthier and other company reps rarely come here anymore is not.

[Storm of When]

Hopefully Jason will buy the franchise and we`ll get RoF style customer interaction, cos these lot are like Waldorf and Staedtler. Come on gents show us that you actually give a flying **** about customer support. Earth calling 1C is anybody there ?????.

[Storm of When]

Walrus why do you think so many people that worshipped IL2 have become so disillusioned, using negative feedback as an excuse for the lack of customer care is a pretty poor excuse in my book.

[Mysticpuma]

Originally Posted by Walrus1

Bingo.

This forum, a 'company forum,' has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance. Why this is allowed to continue by the moderators is a mystery to me.

Okay, so we are not entitled to an opinion.

Please let me find my Rose tinted glasses!

The whole point here is that there is nowhere else to voice our opinions. There are problems. Are they unique? How do I find out? I ask the other members on these forums.

I then hope the developer's respond (the don't).

If it's an issue, I raise a bug report.

"has become dominated by people who obviously dislike the game, have no faith in it's future/the future of the series and harangue the developers whenever they make an appearance"

Because if they don't listen how the hell can we get the software working properly?

The problem is "the don't listen". If they did why would we (after 18-months) be told that they don't even read the bug tracker? That's because "they don't listen".

Why release a beta patch? Beta patches are for beta testing, we give Beta reports. They don't read the Bug tracker and they don't read the threads where bugs are reported?

What's the point in this amount of feedback and testing;

http://forum.1cpublishing.eu/showthread.php?t=33610

B6 wrote "The main goal of this version of the patch is, once again, to locate and fix any remaining crash bugs. Please continue sending in your logs and crash dumps to ishevchenko@1cpublishing.eu

Please enable logging in your conf.ini (Log=1). If the game crashes, send us the log file it creates in your [My Documents]\1C SoftClub\il-2 sturmovik cliffs of dover folder, and any .dmp files created in a cppdump folder under the main game installation."

when the only people who are going to make an effort are those affected by it?

If you are going to release a Beta patch at-least listen to the replies and responses to issues raised?

But they already said they are not even reading them.

So the only reason there are "whiners" here is because they cause people to whine! If they responded, regularly spoke with the community...LISTENED to the community, CloD would be vastly superior to what it is today.

MP